Operations Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Introduction

The benefits

Health and Wellbeing Plans

23 days paid holiday

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Car Allowance

Bonus

The role

Carlisle Support Services is looking for an Operations Manager to oversee and continually improve the Mobile Security Team (MST) and Store Detective (SD) provision in our retail security contract, as well as supporting the wider contract management team in utilising data generated by our teams, customers shared data, and other information available to us to shape our service delivery.

Your core role will include but not be limited to the following activities:

Ensure service levels delivered adhere to our contract terms and client SLA's with preparation of detailed reporting packs for monthly KPI reviews

Ensure protection of client personnel, assets, brand and profit via selection and deployment of best practice processes and motivated and highly trained personnel

Ensure sufficient levels of qualified and competent staff are maintained to meet the current and projected future levels of personnel required

Identify and introduce appropriate and agreed innovation or improvements in line with client's expectations and vision

Identify and introduce ways to improve service delivery that improve cost base and enhance customer/stakeholder satisfaction

Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding

Ensure all officers have safe systems of work for all tasks undertaken which are communicated and understood by all team members and documented as being so.

Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training

Direct staff and monitor performance via an effective performance review process and managing any staff performance issues promptly and in line with HR guidelines

Prepare monthly financial information for invoicing

Prepare and sign off all POs in line with company procedures

Establish and encourage proactive working relationships with the key client stakeholders and local community

Prepare and deliver weekly reports and monthly KPI packs for the client

Financial performance - assist with the compilation of the monthly P&L

All Supervisors receive performance reviews

The ideal candidate

SIA Licensed

Good understanding of the UK Security industry

Previous recruitment experience

Previous people management experience

Knowledge and experience of dealing with physical and electronic security methods and measures

Knowledge security patrol systems

A good people manager, able to motivate and optimise outputs from team members.

Keen commercial skills with the ability to understand and control a P&L

Ideally hold full UK Driving Licence

Flexibility around working hours and patterns, with some weekends required

Location Agile, Hunts Cross Office with requirement to travel across North West and Midlands/North Wales as operationally required.

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.

#IHPNTH