Operations Manager
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Job reference number 316072
Operations Manager
Starting salary £55,306 per annum, plus £5,170 inner London weighting, an on-target bonus of 15% and benefits that include a £3,000 car allowance, 25 days annual leave, plus bank holidays, health & dental care options.
Full time, 41 hours per week, Permanent
PFW London Central LD, London, NW1 0QA
Whatever the challenge, Parcelforce delivers. Together, we're moving packages around the world, keeping promises and people connected.
We're on the lookout for an experienced Operations Manager to head up a team of 5 managers at our London Central Depot. It's a pretty big role: with an average of 80 delivery and collection routes running daily, you'll be critical to securing the success of one of our larger operations.
About the role
Normal working hours are 07:00 to 15:00 but some flexibility is required due to operational needs
As our Operations Manager, the most senior manager role within the depot, you'll oversee the collection and delivery of 4 million parcels a year, but that's not all. It'll be up to you to ensure everything runs smoothly - leading on and coordinating manpower and resource you'll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times. By providing your frontlline managers with the coaching and mentoring they need to inspire their teams, you'll not only maximise operational performance; you'll ensure we never stop delivering to the highest levels of customer service.
About you
A natural leader and experienced manager, you'll enjoy nothing more than guiding teams through significant periods of change. You'll understand how important it is to build strong relationships with your team, unions and key stakeholders - and, you'll show a genuine passion for what you do. Positive, proactive and personable, you won't just ensure strong operational performance; you'll never let us compromise on service. Ideally with a background in express parcels and some experience working in a unionised environment, you'll already have your CPC qualification or be working towards one.
Assessment dates - End of October
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team.
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Next steps
Please submit your application in advance of the xxxxx closing date.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.
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