Operations Manager

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Company Description

Who we are:

There's no such thing as a typical Informa colleague...And that's how we like it. We're a diverse Group, with over 10,000 colleagues working in many different roles in one of six Divisions and in over 30 countries. Each of us brings something different, a unique set of abilities, experience and knowledge. It's what makes us who we are.

All our businesses and offices share a culture based on respect and inclusiveness, and a working environment that is enjoyable, stimulating, rewarding and supportive for colleagues. One that enables everyone to fully participate in the life of the Group and its ongoing, sustainable growth.

As a division of Informa, a FTSE 100 company, Informa Markets provides customers and partners around the globe with opportunities to engage, experience and do business through live, virtual and hybrid events, specialist digital content and actionable data solutions.

People are at the heart of Informa Markets. Our business thrives on the passion and entrepreneurship of our 4,000+ colleagues, who deliver over 500 international events and brands in more than 40 countries across the globe.

Using our industry insight, comprehensive portfolio of markets, content and digital resources, we are passionate about creating platforms for our customers to connect and shaping environments that enable businesses to flourish.

Job Description

What we're looking for:

The operations manager will be responsible for the planning, coordination, and execution of events. This role requires a blend of operational expertise, project management skills, and a passion for delivering memorable experiences. The successful candidate will manage all aspects of event operations, from logistics and vendor management to on-site coordination and post-event evaluations.

Role Accountability and Duties:

• Event Planning and Coordination:
  • Oversee the operational planning and execution of events from inception to completion
  • Develop detailed event plans, including timelines, budgets, and resource allocation.
• Logistics Management:
  • Manage event logistics, including venue selection, setup, and teardown.
  • Coordinate transportation, accommodations, and catering services as required.
  • Ensure all technical requirements are met, including AV equipment and staging.
• Vendor and Supplier Management:
  • Source and negotiate with vendors, suppliers, and contractors.
  • Establish and maintain strong relationships with external partners.
  • Monitor vendor performance and address any issues that arise.
• Team Management:
  • Conduct pre-event briefings and training sessions for team members.
  • Foster a collaborative and positive working environment.
• On-Site Event Management:
  • Serve as the primary point of contact during events, addressing any issues that arise promptly.
  • Ensure all event elements are executed according to plan and to the highest standards.
  • Oversee the setup, execution, and breakdown of event activities.
• Budget and Financial Management:
  • Develop and manage event budgets, tracking expenses and ensuring cost-effectiveness.
  • Prepare financial reports and provide recommendations for cost-saving measures.
• Client and Stakeholder Communication:
  • Maintain regular communication with clients and team, providing updates and addressing concerns.
  • Collect feedback from clients and attendees to assess event success and areas for improvement.
• Post-Event Evaluation:
  • Conduct post-event evaluations to assess outcomes and identify areas for improvement.

Qualifications

What you bring to the team:

Qualifications:

• Proven experience (typically 18 2-3 years) in event planning and management.
• Strong organizational and multitasking skills, with the ability to manage multiple events simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in event management software and tools.
• Ability to work under pressure and handle unexpected challenges effectively.
• Flexibility to work irregular hours, including evenings and weekends, as required.

Preferred Qualifications:

• Experience using in Aventri/Stova, Evessio, Crowdcomms
• Experience organising conferences and awards ceremonies
• Strong network of industry contacts and vendor relationships.

Additional Information

Why work at Informa

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO, rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day, and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, parental leave, and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app, and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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