Operations Manager

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About Us

Delivering what we promise

Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.

Morrison Water Services is currently looking to recruit an Operations Manager to work on our Yorkshire Water Smart Metering. Building on our 25+ year relationship with Yorkshire Water, this exciting programme involves the installation of 1.3million meters and is critical to the region's future supply needs.

Morrison Water Services (MWS) is the largest part of the Water division MWS is the provider of essential infrastructure services through long-term framework agreements to the water (Clean and Waste) sector across the UK & Ireland. Our workforce operates 24/7, in local communities to keep the taps running and toilets flushed.

As the Operations Manager you will be part of the Senior Management Team responsible for the day-to-day running and leadership of the programme, to meet company and client behaviours, goals and objectives.

Our business is built on our key values and behaviours, which the Operations Manager has ultimate responsibility for implementing and upholding in their given operational area. Our people are our greatest asset, and as the Operations Manager, you will support all colleagues and clients to deliver exceptional service and results.

The role is responsible for the safe, efficient and right first time delivery of repair & maintenance activity leading a team of operational and back office professionals as well as being the point of contact for the Client. To deliver industry leading health, safety, environment and well-being performance and providing leading customer service and satisfaction. You will also deliver operational objectives to support Yorkshire Water in meeting their Performance Commitments whilst maintaining an excellent relationship with the Client through collaboration. A key part of this role is your direct accountability for the monthly CVR position, working closely with the Framework Director and the other Operations Managers, you will strive to deliver the business plan P&L.

As the Operations Manager, your duties & responsibilities will be:

• Responsibility of implementing and enabling the highest standards of Safety compliance, and drive a positive wellbeing culture throughout your operational area.
• To monitor and manage the performance of MWS direct staff and subcontractors with respect to the required standards of Health and Safety, Quality and the Environment.
• Direct responsibility and accountability of your operational areas monthly Cost and Value Reconciliation.
• Accountability of delivery of all Contractual and Commercial KPI's, Quarterly and Annual Business Plan targets.
• Direct management of a team of Operational Managers and a Planning Manager.
• Build long-lasting and engaging client relationships, promoting the values of MWS and continually supporting clients' needs to deliver the best possible solutions
• To provide operational support in the procurement of all Sub-contractors and Suppliers.
• To develop and implement changes to process, following understanding of a need to improve performance.
• To plan, recruit and co-ordinate all operational resources for current and future works.
• Be the face of Morrison Water Services Limited for all Client and Contractor operational issues.
• Leadership of all colleagues across a wide range of functions, supporting development, diversity and inclusion and championing employee engagement.
• Ensure resource requirements are met for now and the future, investing in technical, behavioural and safety development.
• To promote the highest levels of integrity within the business and to demonstrate professionalism and uphold the MWS code of conduct at all times.

Skills & Knowledge Requirements:

This is one of our key operational roles, so we will look for:

• Demonstrable high level of communication and negotiation skills
• Previous Senior Management experience in utility contracting or similar environment
• We value you for who you are, so appropriate formal training and development will be provided, but we will look favourably if you can demonstrate that you have the following qualifications:
• Institute of Leadership and Management Level 5 or equivalent
• NRSWA Supervisor
• SMSTS
• Service Avoidance

In return for your skills and expertise , we are offering a competitive benefits package, including the following!

• • 25 days' annual leave plus eight days' bank holiday
  • Matched Pension Scheme
  • Enhanced Maternity and Paternity policy
  • Private Health Care
  • Remote working
  • Access to our Employee Assistance Programme
  • Opportunities to progress in a successful multifaceted company
  • Access to My Rewards which provides fantastic reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts .

Our Vision

At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.

This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.

The Next Step...

So you know, all our applications are reviewed by humans, so if you don't hear back straight away don't panic, we receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process.

#mws

Notes/Brief for Recruitment Team:

About The Company

M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.

At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.