Operations Manager

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Building a sustainable tomorrow

BAM FM is recruiting a Regional Operations Manager who will be an active member of the senior operational management team, supporting the National Operations Director in strategic decision making. The Regional Operations Manager will be accountable for delivery of financial targets within the area of responsibility whilst concentrating on a high quality, client focused service delivery.

The position will involve a mixture of working from home, on site and working on contracts from the Midlands to Manchester area. Travel will be required for this role across the Northern region. BAM operates a flexible working policy.

Your mission

The Regional Operations Manager is the main interface with the senior client, and a point of escalation for Contract Management teams. A key objective is ensuring customer satisfaction through the delivery of exemplary facilities services and ensuring contractual obligations are met whilst ensuring systems are in place to ensure budget controls are being adhered to and management of outstanding debt.

Key activities

• Maximise the profitability of contracts within area of responsibility and deliver the required results
• Drive operational improvement through innovation and an improved staff engagement.
• Deliver a strong management review and control process with the Contract Managers including the monthly review and reporting process.
• Take an active role in supporting the Contract Managers in client meetings (e.g. quarterly reviews) and proposals for new and existing services including continuous improvement plans.
• Develop and maintain good working relationships with senior clients.
• Ensure defined H&S responsibilities and accountability are established and regular reviews are undertaken.
• Support Contract Managers in calculating uplifts and variations.
• Analyse performance trends and opportunities and determine how best the insight from this work can be turned into real performance improvements in the business. Once agreed, support and drive the implementation of this with operational teams.
• Day to day management of the Contract Managers across multi disciplines including management of Operational budget, monitoring variations and investigating inconsistencies. notifying relevant parties of any concerns or disputes with clear plans in place to resolve.
• Assist in the strategic planning for future development of the contracts and the business development of operational services.
• Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality.

Who are we looking for?

• Strong commercial acumen, with the ability to devise and manage P&L accounts.
• Good negotiation skills at a senior level.
• Proven track record in operational management in a similar environment.
• People management experience within a diverse geographic and business environment.
• Ability to interpret and utilise financial and commercial information.
• Excellent people skills &communication skills.
• Achieve set standards and operate to performance criteria; for example, health and safety, hygiene.
• Self-motivated and able to work on own initiative within a team environment.
• Experience of implementing processes and service standards.
• Experience of working within a fast-paced corporate environment.
• Excellent attention to detail.
• Experience of working with multiple systems and platforms, for example, SharePoint and full Microsoft suite.
• Experience of working within a fast-paced environment with multiple stakeholders.
• Able to take a flexible approach to workload and prioritisation.

What's in it for you?

In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits.

Your work environment

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?

The art of building is about building for communities; it's about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

Our recruitment process, what you need to know?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.