Operations Manager

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Company Description

Fixter is on a mission to simplify the life of all car owners, by bringing a world-class digital experience to the world of car maintenance. We believe looking after your car should be as simple as booking a taxi, or ordering a takeaway. Simple, stress-free and on demand.

Since our launch in Manchester in 2017, we have expanded to over 120 towns and cities across the UK and France and thousands of users every month trust us to make their lives easier by taking the pain of car maintenance off their hands! We have recently joined forces with Renault Group (the legendary car manufacturer) to continue our expansion across Europe.

Job Description

At Fixter we're doing things differently. We want to turn the car maintenance industry on its head and we can't do that by following the status quo. To help us deliver on our vision, we are looking for a superstar Operations Manager to help us build a hyper-efficient, scalable operations engine for our UK business. ⚙

Reporting into our Head of Operations, in this role you will manage our Work Allocation, Driver Logistics and Customer Support teams (~10 FTEs) and will also be working to solve many of the businesses thorniest problems!

If you are looking for a startup role with a broad scope and the potential to have a real impact from day one, this is it.

What you'll be doing:

You will work closely with our Head of Operations, Tom Williams, to deliver a wide range of impactful work, including:

• Maximising the number of orders we complete: The Operations function is responsible for ensuring that as many orders as possible result in work being completed on that customer's car. You will be working to minimise all forms of cancellation to ensure we are capturing as much value as possible.
• Scaling our Driver proposition: One of our unique selling points is that we collect and deliver our customer's cars. This is a very popular part of our service but isn't available across all of the areas that we operate. You will be tasked with finding an effective way to scale that proposition across the UK.
• Building a world class Customer Support function: You will be taking on our Customer Support team and will have the opportunity to formulate and deliver a new support strategy from the ground up.
• Solving tricky problems and leading projects: As well as team leadership, you will be working to solve other complex problems within our business. This work could involve anything from conducting ad hoc analysis for our CEO, to leading a project on how we align processes between our teams in the UK and France.

Qualifications

Are you an ambitious, data-driven generalist? If so, you may be just the person we're looking for!

We think the right candidate will tick most of the following boxes:

• At least a 2:1 degree from a top university.
• 3+ years of experience, including work in consulting, a strategy/operations/commercial role at a startup, an in-house strategy function, or similar.
• Some experience with people management in the past - preferably line management, but could also be leading projects or similar.
• Able to use data to provide well reasoned answers to abstract problems and tell compelling stories that communicate key messages at all levels within an organisation.
• Bias for action and delivery obsessed - we aren't all about strategic thinking, we're looking for someone with a track record of getting stuff done!
• Experienced user of Excel/Google Sheets, SQL and visualisation tools.

What we can offer:

• Up to £60,000 p/a salary (depending on experience)
• 25 days holiday, plus bank holidays.
• 1 month working abroad allowance.
• A genuine, passionate, friendly and transparent culture (with regular socials - expect everything from laser tag to a pub quiz).
• Cool offices in the heart of London (Angel).
• Flexible hybrid working (3 days per week in the office, 2 days per week from home and the opportunity to spend one month a year abroad).

Additional Information

As part of our recruitment process, you will have the opportunity to meet our team:

1. First call with Jeanne, HR & Culture Manager,
2. Online interview with Tom, Head of Operations (and your future manager!)
3. In person interview with Tom and Joe, Chief Experience Officer,
4. A final discussion with Limvirak, CEO and founder of the company.