Operations Manager

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Job Title: Operations Manager
Location: Newbury & Hybrid *
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time - 37.5 hours per week - Mon to Fri

*Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers

What You'll Do
As an Operations Manager, you will be responsible for ensuring the efficient utilization of resources and the right-sizing of the team. Your role involves managing complex deliveries in line with customer SLAs and building and maintaining relevant team processes. This includes understanding the team's role within these processes and driving them to actively contribute to personal, team, and regional targets.

Collaboration with colleagues across the business unit is crucial to building and maintaining the NOC and Scheduling team. You must also ensure the team's readiness for QMS and BSI audits and adherence to Vodafone's Health and Safety policy. Your input into transformational activities and support for any resultant changes is essential. Demonstrating a strong bias for action, you will deliver against time, quality, and cost objectives. Additionally, you are accountable for ensuring the team's training meets all current and future skillset requirements through to 2025, in line with the tech company's profile.

Key Responsibilities

• Ensure efficient resource utilisation and team right-sizing.
• Manage complex deliveries in line with customer SLAs.
• Build and maintain team processes, driving contributions to targets.
• Collaborate across the business unit for NOC and Scheduling team maintenance.
• Ensure readiness for QMS and BSI audits, and adherence to health and safety policies.
• Support transformational activities and resultant changes.
• Deliver against time, quality, and cost objectives.
• Ensure team training meets future skillset requirements through to 2025.

Who You Are
Our ideal candidate will possess comprehensive knowledge within their primary technology field. They should demonstrate the ability to motivate people in demanding and challenging environments. Sustaining performance under pressure and prioritizing key deliverables is crucial, as is the ability to adapt to different business drivers and lead a team through complex changes. This includes working as part of and managing cross-functional virtual teams. Excellent communication skills, both written and verbal, are essential, with a diplomatically assertive approach.

Key Skills and Abilities

• Comprehensive Technology Knowledge: Deep understanding of their primary technology field.
• Motivational Leadership: Ability to inspire and motivate people in demanding and challenging environments.
• Performance Under Pressure: Capacity to sustain performance under pressure and prioritize key deliverables.
• Adaptability and Leadership: Ability to adapt to different business drivers and lead a team through complex changes, including managing cross-functional virtual teams.
• Excellent Communication: Strong written and verbal communication skills, with a diplomatically assertive approach.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together We Can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.