Operations Manager

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Operations Manager - Birchwood Shopping Centre

Job Purpose

To establish, develop, control and manage, on behalf of the Landlord, the services and operations to the property. To ensure compliance with all statutory regulations, internal policies and procedures, and best practices in the continued delivery of services in that property.

Property Overview

Birchwood, Warrington is a busy shopping centre with over 45 stores, including major national as well as small local independent stores and an annual footfall of over 4 million.

Communication Lines

• Contracts managers for Security and Cleaning services. Additionally, chairing monthly meetings for these main services with the Centre Manager and Assistance Centre Manager. Day to day management and monitoring of security and cleaning contract staff and sub-contractors.
• Fabric maintenance contractors - communicating with contract manager, foreman and other personnel.
• Client Landlord - the Landlord's architect, surveyors, consultants, insurance agents and surveyors, marketing agency and letting agents as required.
• Ashdown Phillips & Partners - MD, Directors, Senior Associate Directors, Associate Directors, surveyors, consultants, staff and fellow centre / building managers.
• Health and Safety Consultants - asbestos surveyors & inspectors, Local Authority H&S Officers.
• Regional Fire Brigade - Fire Officers.
• Tenants - their consultants, fit out agents and contractors.

Key Objectives

• • Ensuring compliance with regulations and health, safety, environment and security standards.
  • Act as an ambassador for the company and leader of the AP team (including key suppliers), driving standards and leading by example.
  • Act as a role model for Dare to be Brilliant within the property for which the FM is responsible.
  • Managing landlord and tenants' expectations having regard to set financial limits.
  • Agreeing, monitoring, and managing budgets as applicable to ensure costs, quality standards and efficiencies are achieved to target.

Key Accountabilities

1. 1. Ensure the cost-effective provision of agreed Facilities Management services for the Landlord(s), as required.
   2. Support in the procurement of and subsequently manage the provision of all relevant in scope FM services, ensuring optimum service standards from internal/external sources.
   3. Ensure compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property.
   4. Maintain, establish and develop appropriate relationships and communication channels with all tenants and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints.
   5. Lead, manage and develop relationships with suppliers to ensure compliance with contracts and continued delivery of agreed services.
   6. Ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines.
   7. Identify and collate training and development needs for members of the external soft services team within the property to ensure a high level of competence and knowledge within the team, as well as their personal development within the company.
   8. Identify, propose and develop environmental and sustainability opportunities for implementation, setting objectives and monitoring progress.
   9. Represent the company as a key contact for the client(s), tenants, suppliers and other stakeholders within the property for which the FM is responsible.

Personal Specification

These are the minimum key areas of knowledge, skills and experience.

• Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environmental - IOSH Managing Safely qualification is essential.
• Problem solving skills to continue to match resources to achieve various service requirements.
• Demonstrable knowledge of service charges and budgeting techniques (where possible to the financial dimensions outlined above).
• Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations.
• Self-motivated and able to work on own initiative without ongoing direct supervision.
• Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team.
• Willingness to adopt a flexible approach to working patterns to respond to changing needs.
• Previous facilities management or management experience in either retail or mixed-use environment.
• Interest in the property sector and an understanding of the occupational requirement s of tenants.
• Good IT skills in particular Microsoft Word, Excel, SharePoint
• Qualifications:
  • Desirable - IWFM Membership, IOSH, NEBOSH