Operations Director - London/South East

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Job Introduction

• 27 Days holiday plus bank holidays
• Car or Car allowance
• Bespoke training and development opportunities
• Enhanced matched Pension, life insurance and Private medical
• Discounts available via Perks at Work
• Access to employee assistance programme
• Free meals whilst at work
• Career development opportunities

As the Operations Director, you will play a pivotal role in driving operational excellence and ensuring smooth day-to-day performance across all catering contracts. This role focuses on retaining and growing client partnerships, optimizing business processes, and achieving profitability goals. Success will come from your ability to lead teams effectively, manage relationships with corporate clients, and foster a culture of continuous improvement.

Creating value for both clients and the company will be central to your responsibilities, requiring strategic thinking, operational expertise, and a strong commitment to quality and compliance.

Key Responsibilities:

Operational Strategy and Efficiency

Client Relationship Management and Business Growth

Operational Excellence and Compliance

Financial Management and Profitability

Leadership and Team Development

Innovation and Industry Trends

Key Skills & Competencies:

- Strong leadership skills with the ability to inspire, guide, and motivate teams.

- Excellent interpersonal and communication skills, with the ability to build relationships at all levels.

- Strategic thinker with a focus on efficiency, profitability, and innovation

- Expertise in, budget management, financial analysis and cost control.

- In-depth knowledge of food safety, health and safety regulations and operational compliance.

- Ability to thrive in a fast-paced, client-centric environment.

- Strong problem-solving skills, with a proactive and solutions-oriented mindset.

Qualifications & Experience:

-Proven experience in operations management, preferably in the catering, hospitality, or food services industry.

- Demonstrated success in managing client relationships and achieving business growth.

- Experience in leading and developing teams within a multi-site or complex operational environment.

- Solid understanding of financial management, including budgeting, forecasting, and cost control.

- Knowledge of relevant food safety standards and health regulations.