Operations Director - Full Time

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Company Description

Coventry Building Society Arena is home to unforgettable experiences for conferences, exhibitions, meetings, sport, music and live entertainment. We are an internationally renowned venue which attracts 1.2 million visitors a year and hosts more than 600 events a year.

Coventry Building Society Arena is home to Coventry City Football Club and has hosted some of the world's biggest names in music, including Coldplay, Rolling Stones, Harry Styles and the Arctic Monkeys.

Our team is committed to providing the best experience and service for all of our visitors.

'The Best Times Are Here, The Best People Are Here' at Coventry Building Society Arena.

Job Description

About the Role

Coventry Building Society Arena is seeking a dynamic and experienced Operations Director to lead and oversee the day-to-day operational delivery of one of the UK's most iconic multi-purpose venues. This is a pivotal leadership role, ensuring the arena remains operationally ready, safe, and capable of delivering world-class experiences for fans, visitors, and event clients.

As a key member of the senior leadership team, you will manage cross-functional operational teams, drive service excellence, and ensure full compliance with all relevant legislation and industry standards. You will also play a strategic role in shaping the arena's future, ensuring it remains fit for purpose and aligned with evolving commercial, legislative, and sustainability demands.

Key Responsibilities

• Lead and manage all operational functions across the arena, including facilities, safety, security, and event delivery.
• Ensure the venue meets the highest standards of safety, maintenance, and customer experience.
• Build and maintain strong relationships with key stakeholders including Coventry City Football Club (CCFC), Coventry City Council, the Safety Advisory Group, and other regulatory bodies.
• Oversee the planning and execution of major events, ensuring seamless coordination and operational excellence.
• Drive continuous improvement and innovation across operational processes.
• Support the commercial success of the arena through strategic planning and operational adaptability.
• Ensure compliance with all health, safety, and environmental legislation and best practices.

What We're Looking For

• A strategic thinker with a proven track record in operational leadership within large-scale venues, stadiums, or similar environments.
• Exceptional interpersonal and communication skills, with the ability to build trust-based relationships across diverse stakeholders.
• A motivational leader who inspires high performance, accountability, and collaboration.
• Strong decision-making skills, with the ability to remain composed and balance strategic priorities with operational realities.
• A proactive, solution-oriented mindset with a commitment to continuous improvement.
• Deep understanding of customer service excellence and cultural awareness.
• Experience working with public sector partners, sports clubs, and regulatory authorities is highly desirable.

Qualifications

Essential:

NEBOSH

NVQ 4 - Spectator Safety

Desirable:

Prince 2 - Project Management - 7

Senior Leadership Qualification - L7 or similar

Additional Information

Why Join Us?

• Be part of a high-profile venue at the heart of sport, entertainment, and community in the West Midlands.
• Lead a passionate and dedicated team in a fast-paced, rewarding environment.
• Influence the future of a venue that hosts elite sporting events, concerts, exhibitions, and more.
• Competitive salary and benefits package.

How to Apply

For more information about this role, please click, i'm interested

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