Operations Director - ASMH

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Job summary

This is an exciting opportunity for a senior, experienced, operational manager to further develop their strategic thinking and leadership skills as the Operations Director (OD) for the Adults and Specialist Mental Health (ASMH) Clinical Directorate at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT), working directly with the Chief Operating Officer.

The OD role is a visible leadership position, working as part of the Directorate Triumvirate, providing operational oversight of ASMH, to maintain quality of care, safety, patient experience and flow, ensuring the delivery of activity and outcomes within the budgeted resources available. The role will ensure that the ASMH services meet the needs of the changing demography of the Cambridgeshire and Peterborough population and offer equal and equitable access to service users and offers equal and inclusive opportunities for the workforce.

ASMH incorporates primary, secondary, and inpatient adult mental health services, in addition to specialist learning disability and adult neurodevelopment services. These services are commissioned by Cambridgeshire and Peterborough Integrated Care System (ICS), NHS England Specialist Commissioning as well as other external parties.

For additional information please click below

Information - Operations Director

Main duties of the job

This role is required to drive strategic developments in support of the NHS Long Term Plan, energise planned transformative changes for effective and efficient service delivery, and ensure that our staff are well supported to provide personalised care centred around our service users.

With significant existing senior management experience in a complex healthcare setting, the successful candidate will need a track record of delivering high quality clinical services, leading and managing service redesign and performance management.

We're looking for someone who demonstrates attention to detail, is adaptable, committed to the delivery of high quality care and is an active team player, politically astute and able to communicate at all levels. You will be a compassionate leader, who treats all colleagues, patients and service users with respect and be committed to equality, diversity and inclusion.

To arrange an informal conversation about the role, please contact Fran Gibbons [fran.gibbons@cpft.nhs.uk]

About us

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

• Be accountable for the performance management of ASMH
• Be responsible for the development and delivery of operational delivery plans within the Directorate
• Work alongside clinicians, engaging widely with a range of internal and external stakeholders in order to deliver optimal services for patients and other stakeholders
• Facilitate the design and development of clinical pathways
• Lead and support the planning, development and implementation of service transformation and improvement
• Participate in long term planning and strategic projects for CPFT to ensure ASMH services are considered and that there is long term sustainable model.
• Ensure sufficient and effective use of data to monitor performance and to satisfy internal and external reporting requirements.
• Ensure there is proactive management of risk and co-ordinate all responses to patient complaints in a timely way.
• Ensure that ASMH services meet the needs of the changing demography of the Cambridgeshire and Peterborough population, offer equal and equitable access to service users and offers equal and inclusive opportunities for the workforce.

Job description
Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

• Be accountable for the performance management of ASMH
• Be responsible for the development and delivery of operational delivery plans within the Directorate
• Work alongside clinicians, engaging widely with a range of internal and external stakeholders in order to deliver optimal services for patients and other stakeholders
• Facilitate the design and development of clinical pathways
• Lead and support the planning, development and implementation of service transformation and improvement
• Participate in long term planning and strategic projects for CPFT to ensure ASMH services are considered and that there is long term sustainable model.
• Ensure sufficient and effective use of data to monitor performance and to satisfy internal and external reporting requirements.
• Ensure there is proactive management of risk and co-ordinate all responses to patient complaints in a timely way.
• Ensure that ASMH services meet the needs of the changing demography of the Cambridgeshire and Peterborough population, offer equal and equitable access to service users and offers equal and inclusive opportunities for the workforce.

Person Specification

Education

Essential

• Postgraduate management qualification at Master's level or equivalent level of experience.

Desirable

• Programme and project management qualifications

Experience

Essential

• Significant experience of managing operational services at a senior management level in a large, complex health care organisation. This would include sound working experience and knowledge of a number of management disciplines across Operations, Finance, HR and Governance
• Successful record of managing and implementing substantial service transformation and organisational change projects

Desirable

• Experience of planning and implementing long term strategy.
• Experience of working closely with Commissioners to inform and implement policy initiatives.

Skills and Abilites

Essential

• Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
• Ability to develop flexible and creative solutions to difficult problems and challenges
• Ability to use techniques such as option appraisal to underpin decision making.
• Ability to analyse, present and tailor complex data and information for a wide range of audiences.
• Excellent interpersonal skills in developing and maintaining effective, positive relationships with staff, colleagues and partners
• Motivating, coaching and developing individuals to achieve their potential.

Desirable

• Programme and project management.

Knowledge and Understanding

Essential

• Knowledge of contracts and performance procedures.
• Knowledge of National policy and standards of governance.
• Knowledge of NHS and local Government strategies, policies and plans, in particular those linked with mental health services
• Current knowledge of best practice gained through personal research.

Desirable

• Knowledge of local statutory planning frameworks

Person Specification
Education

Essential

• Postgraduate management qualification at Master's level or equivalent level of experience.

Desirable

• Programme and project management qualifications

Experience

Essential

• Significant experience of managing operational services at a senior management level in a large, complex health care organisation. This would include sound working experience and knowledge of a number of management disciplines across Operations, Finance, HR and Governance
• Successful record of managing and implementing substantial service transformation and organisational change projects

Desirable

• Experience of planning and implementing long term strategy.
• Experience of working closely with Commissioners to inform and implement policy initiatives.

Skills and Abilites

Essential

• Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
• Ability to develop flexible and creative solutions to difficult problems and challenges
• Ability to use techniques such as option appraisal to underpin decision making.
• Ability to analyse, present and tailor complex data and information for a wide range of audiences.
• Excellent interpersonal skills in developing and maintaining effective, positive relationships with staff, colleagues and partners
• Motivating, coaching and developing individuals to achieve their potential.

Desirable

• Programme and project management.

Knowledge and Understanding

Essential

• Knowledge of contracts and performance procedures.
• Knowledge of National policy and standards of governance.
• Knowledge of NHS and local Government strategies, policies and plans, in particular those linked with mental health services
• Current knowledge of best practice gained through personal research.

Desirable

• Knowledge of local statutory planning frameworks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

Cambridgeshire and Peterborough NHS Foundation Trust
Address

Elizabeth House

Fulbourn Hospital

Cambridge

CB21 5EF

Employer's website