Operations Director

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Company Description

translate plus, an award-winning Top 10 international Language Services Provider, including, Top 3 in the EU and Top 2 in the UK, is a Publicis Groupe company, one of the most well-established advertising corporations globally. translate plus sits within the network's cross-media production platform, Publicis Production. This brings together production specialists who are experts in: video, digital media, and print, to produce award-winning content for leading global brands.

Recent recognition awards for translate plus include an award for "Great Employers", and an award for "Women in Business", more details can be found on our website regarding these two great achievements.

translate plus also promotes numerous employee well-being policies across all our offices, which align with Publicis Groupe guidelines. We offer WFH flexibility to all employees as well as relevant programmes to help promote mental and physical well-being.

translate plus is an equal opportunities employer and welcomes applications from all sections of society and do not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity.

Job Description

We are seeking an experienced Operations Director to oversee our production-heavy environment, with a strong focus on translation and transcreation and production. The ideal candidate will have a proven track record in managing workflows and ensuring quality deliverables while maintaining excellent client relationships.

Key Responsibilities:

• Leadership and Strategy:
  • Develop and implement operational strategies to enhance efficiency and productivity in production processes.
  • Lead and mentor a diverse team, fostering a culture of collaboration and high performance.
• Workflow Management:
  • Oversee the workflow for translation and transcreation projects, ensuring timely delivery and adherence to quality standards.
  • Analyse and optimize existing processes to improve turnaround times and resource allocation.
• Client Engagement:
  • Act as the primary point of contact for key clients, building strong relationships and ensuring their needs are met.
  • Conduct regular check-ins with clients to gather feedback and make necessary adjustments to services
• Quality Assurance:
  • Establish and maintain quality control measures for all translation and transcreation work.
  • Collaborate with the quality assurance team to address any issues or concerns promptly.
• Reporting and Analytics:
  • Monitor operational performance metrics and prepare regular reports for senior management.
  • Utilize data to make informed decisions and drive continuous improvement initiatives.

Qualifications

• Experience working on Pharma/Life science clients is a strong plus
• Bachelor's degree in a relevant field; advanced degree preferred.
• Minimum of 7 years of experience in operations management, specifically within translation and transcreation environments.
• Proven experience in overseeing workflow processes and managing client relationships.
• Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
• Excellent organizational and problem-solving abilities.
• Proficient in project management software and translation tools

Additional Information

What we offer:

• Career development and progression possibilities
• High quality trainings (via inhouse and external trainers) and access to thousands of on-line/e-learning courses to develop essential, functional and industry skills (via Publicis Marcel, LinkedIn Learning, etc.)
• Work your world - As part of the Publicis Groupe policy, up to 6 weeks of working from a different country
• Café Marcel - Networking opportunities with fellow colleagues in the Publicis Groupe all around the world
• Inhouse subsidised Publicis Groupe restaurant
• Access to subsidised wellness activities (acupuncture, manicures and massages)
• Staff discount at bars and restaurants in the local area around the office
• Staff discount at Westfield shopping centre
• Life assurance and Income protection (disability benefit)
• Paid leave days increase on yearly basis
• Work in an Iconic office complex

We also offer an extensive Employee Benefits Scheme, which includes:

• Team building events
• Working from home
• Flex hours
• Office equipment allowance
• Family friendly policies (extended maternity/paternity leaves etc)
• Help@hand (health and wellbeing support)
• Breakfast, fruits, tea, coffee, cereal
• Team lunches
• Easter hamper
• Pizza day (in office)
• Flu vaccine
• Eye test
• Friday drinks
• Summer gathering
• Christmas gathering
• Christmas gifts/vouchers

In addition to the general benefits scheme we also offer a Service Recognition Plan, which means that with every year at translate plus there are additional rewards for employees such as extra holidays, dental insurance, bonus payments, treats & vouchers, etc.

Do you want to work for a market-leading company?

If you cannot wait to become the next member of our successful team, please contact us now!

Please note that we normally receive a very large number of applications. We aim to get back to you as soon as possible should you be invited for an interview. If you are not invited for an interview at this stage, your application will be saved for future consideration - with your explicit permission and as per our GDPR-policy and/or related official regulations.