Operations Director

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Job Role: Operations Director

Reporting to: Alliance Director

Location: UK

Job Purpose:

Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.

Job Summary:

• Provide leadership, and that contractual commitments are met and exceeded.
• Ensure that opportunities for the strategic development of the contract are exploited, to delivered increased turnover and profitability, ensure additional services and projects are added, and contracts are we-won on re-tender.
• Ensuring business policies and processes are effectively communicated, and implemented within the contract.
• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE Managed Services and subcontractors activity, and are regularly reviewed.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
• Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
• Working with other Operational Managers (CMs) to ensure collaborative development of the business, effective teamworking, and support to colleagues.
• Development of contract financial plans for revenue and profit delivery, reduction of WOM, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contracts.
• Promoting and maintaining the core RISE Values of CBRE Managed Services.
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums,
• Publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilization as required on new contracts/sites.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

Accountabilities:

• Reporting to a CBRE Alliance Director
• Accountability to the CBRE functional heads, as appropriate
• Accountable day-to-day to the relevant client contracts.
• Line management responsibility for a contract team and indirectly for the relevant sub-contractors.
• Financial responsibility for the delivery of Plan commitments for the contract.

Person Specifications:

Education:

An engineering qualification is essential, preferably HND or above.

Training:

Incumbents must be able to demonstrate a career showing continuous personal development.

Experience:

• [Essential] Managerial experience at Contract/Account Manager or above within technical and or hard services.
• [Desirable] Delivery of wider facilities management services.
• The development and review of teams, appraisal, and the application of effective people management practice.

Aptitudes:

• Excellent verbal and written communication skills.

Character:

• Excellent motivational and influencing skills, with high levels of personal integrity.
• Has vision, and able to communicate this effectively.
• A role model for customer service
• Analytical

Creative:

• Able to contribute effectively across all business activities.
• Politically astute
• Incumbents must have a high level of energy, be self-starters, confident and stable in manner.

Circumstances:

• Incumbents will be required to travel to support operational delivery and participate in training and business review. Some overnight stays will be needed.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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