Operations & Customer Account Manager

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Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday 09:00-17:00
Location: Coventry - CV8 3LF

DHL, an award-winning leading supply chain business is seeking a Operations & Customer Account Manager to play a vital role coordinating our daily warehouse and distribution requirements.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• The purpose of the role is to manage the successful delivery of waste & recycling services for a key customer account.
• The candidate will need to build and maintain strong relationships with the customer as well as other key stakeholders to maintain excellent CXM scores.
• The role holder will oversee the successful delivery of services as well as collaborate with the customer to identify and deliver value add initiatives to support the customer's sustainability objectives.
• Managing customer budget and helping to deliver operationally inline with the customer budget.
• Work closely with the customer team and deliver positive renewal strategies and results.
• Line management of 1 x Operations Controller.
• Travel included with the role within UKI.

WHAT DO WE NEED FROM YOU?

• 2+ years Supply Chain or Logistics Experience required.
• Customer relationship management exposure required.
• 2 years' + experience of the Waste and recycling sector (desirable).
• Experience of customer facing role at management level.
• People Person: Strong interpersonal skills with a proven ability to maintain pivotal customer relationships.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCWellBei