Operations Associate

Exciting opportunities await you in our operations department. As a key member of our team, you'll have the chance to immerse yourself in our business, gaining a profound understanding of your role's intricacies and honing your expertise. You'll receive comprehensive training that spans our products, services, clients, and vision. Our immersive approach includes interactive workshops, system tutorials, and much more, ensuring unwavering support throughout your journey. Within the Omni community, we're committed to nurturing your growth, unlocking your full potential, and propelling you toward your dream career.

Your roles and responsibilities

This dynamic role will include, but not be restricted to:

• Ensure all team administrative and processes are reliable and efficient.

• Tailor your approach to communicate with customer, team department and wider business and ensuring optimal outcomes for both the client and HL.

• Collaborate seamlessly with internal teams and external partners.

• Recognize when to escalate concerns or issues for a swift solution.

• Contribute to the team's risk management and control initiatives, fostering a culture of good client outcomes.

About you

• Excellent communication skills for engaging with clients via phone, email, and other channels.

• Proven administrative experience and attention to details.

• Computer literacy and comfort navigating digital platforms.

• Strong task and workload prioritization abilities.

• A zest for fast-paced, challenging roles, coupled with the ability to meet deadlines.

• A collaborative spirit, and enjoyment of teamwork align perfectly with our values.

If this resonates with you, we invite you to become part of our vibrant Bristol team.

Interview process

Our interview process involves a competency-based online interview conducted via Microsoft Teams.

Working Schedule

These roles are based at our Bristol head office, BS1 5HL. We offer flexible working hours, spanning Monday to Friday between 8 am and 6 pm. Once you've completed your training, gained confidence, and passed your three-month probation, hybrid working options become available.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• 25 days* holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* dependant on role level

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Please note, we are unable to provide employment sponsorship to candidates.

#Omni