Operations Associate

Hargreaves Lansdown have been helping clients make more of their savings and investments for over 30 years. We are one of the most innovative, respected and fastest growing companies in the UK. Our success is based on a deep understanding of our clients' needs, a keen entrepreneurial edge and fierce determination to be the best in our market.

You will be joining one of the most progressive teams within Hargreaves Lansdown and we want your help to make us even better. Our Operations team is split into two different departments: New Business and Client Accounts. New Business deals with the on-boarding of any new money coming onto the platform and Client Accounts deals with the reconciliation and payments out of this money should our clients request it. This role is ideal for someone who is looking to start or continue a career within Savings and Investments. If you are driven to succeed, have a willingness to learn and like to be challenged on a daily basis then please read on.

What you'll be doing

• Ensuring all team administrative functions are processed accurately and efficiently

• Ensuring team processes are reliable and effective

• Taking ownership for team results

• Communicating well with your team, department, and wider business

• Taking ownership for resolving any issues that are presented

• Taking part in wider department projects when opportunities arise

About you

Essential

• Excellent organisational skills

• Proactive and willing to learn new skills

• Ability to work collaboratively to achieve results

• Motivated to achieve high standards

• Drive to deliver quality client service

• Exceptional attention to detail

• Excellent communication skills

• Taking pride in your work

Desired

• Customer service experience

• Administration experience

• Maths & English GCSE Grade C and above

Interview process

• Competency based interview conducted through Microsoft Teams

Working Schedule

• Monday to Friday, 7.5 hours per day between 8a.m. to 6p.m., 37.5 hours a week

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• 25 days* holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* dependant on role level

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

#Omni