Operations Associate

Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

About the role

Our Service team is the centre of the business, we are often the main point of communication with our clients and put them at the heart of every interaction. Utilising internal systems, service colleagues pride themselves on adhering to regulatory compliance and keeping the upmost accuracy.

Through our successful Service Progression Pathway, you will acquire the knowledge to continue to grow professionally within Financial Services. If you are driven to succeed and are looking to further develop your career, we need your help to make us even better!

What you'll be doing

• Ensure all team administrative and processes are reliable and efficient.
• Tailor your approach to communicate with customer, team department and wider business and ensuring optimal outcomes for both the client and HL.
• Adhering to and understanding the relevant policies, controls, regulatory rules applicable to your role.
• Clear knowledge on when to escalate an issue or concern.
• Supports the team's risk and control activities to ensure good client outcomes and risk management culture.
• Working collaboratively with other teams within the business and external companies.

About you

• Experience working within financial services, customer services, or administration preferred.
• Proven ability to work to a high accuracy and service.
• Experience of dealing with internal or external clients.
• Excellent interpersonal, organisation and communication skills.
• Proactive and driven, taking ownership.
• Highly computer literate and competent in Microsoft Office.
• Ability to work under pressure.
• A strong desire to learn and have a holistic understanding of a process or issue.
• Proven track record in concern for and adherence to regulatory requirements.

Interview process

• Competency based interview conducted through Microsoft Teams

Working schedule

• Monday to Friday, 7.5 hours per day shifts between 8am - 6pm. 37.5 hours a week

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