Operations and Performance Manager

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Detailed job description and main responsibilities

1. Responsible for ensuring robust processes are in place to schedule patients and utilise capacity and clinics fully meeting set Key Performance Indicators and taking appropriate and timely remedial action where necessary.
2. Accountable for agreed performance metrics ensuring robust monitoring and management structures are in place to ensure transparency and accountability for teams to delivery of team scheduling targets.
3. Implement and review robust arrangements within relevant specialties to effectively deal with emergencies, in line with Trust policy, including emergency admissions, major emergencies and mechanical failures.
4. Lead on project work when required as directed by the OCIT Lead / DGDO.
5. Responsible of ensuring national and local reporting is adhered to.

STRATEGIC AND SERVICE DEVELOPMENT

1. To take an active role, in collaboration with the Group Management team, to deliver robust business plans for services.
2. Proactively engage in interagency working to develop and implement strategies that cross traditional organisational boundaries, encouraging a seamless health system from a patient perspective.
3. Actively work with relevant services to support the development and improvement of patient care through identifying and responding to opportunities for change that will lead to improvements in quality or efficiency.
4. To actively review activity against the Operational Delivery Plan for relevant services and create capacity plans to support delivery.
5. To support, in conjunction with the OCIT Lead, the implementation and delivery of any approved business cases.
6. To lead on the completion of regular Demand and Capacity modelling, keeping thr model up to date with changes in demand and service capacity.

ORGANISATIONAL DEVELOPMENT

1. In conjunction with the OCIT Lead and Group Management Team maintain an open, proactive and collaborative culture within relevant services supported by effective two-way communication systems and processes.
2. Responsible for ensuring that robust systems are established for the appraisal and continual development of all UEC staff within relevant services, in line with the Knowledge and Skills Framework, promoting the effective use of skills and flexibility through professional and personal development.
3. Work with the Workforce Business Partner to effectively manage any sensitive organisational change and employee relations issues.

RISK MANAGEMENT

1. Support the development, implementation, and review of robust systems to manage risks Linking with the OCIT Lead and Group Management teams as appropriate.
2. Manage the implementation within relevant services of the Trust's health and safety policy and all other policies, procedures, and safety rules

For further details please see the attached job description.

Person specification

Qualifications

Essential criteria

• see supporting documents

Desirable criteria

• see supporting documents

Experience

Essential criteria

• see supporting documents

Desirable criteria

• see supporting documents

Knowledge

Essential criteria

• see supporting documents

Desirable criteria

• see supporting documents

Skills

Essential criteria

• see supporting documents

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

Employer certification / accreditation badges

Application numbers

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Documents to download

• Job Description (PDF, 648.3KB)
• Welcoming Applicants with Disability (PDF, 98.9KB)
• Candidate Information (PDF, 291.8KB)
• Values Based Recruitment Factsheet (PDF, 67.9KB)
• Values and Behaviours Framework (PDF, 190.3KB)
• How to complete an application form & Values Fact Sheet (DOCX, 874.6KB)