Operations and Centre Manager

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

Job Purpose:

The TLD Operations and Centre Manager will support the Trust Learning & Development department for SLaM by managing a Trust-based operational, business management, and administration service.

The postholder will ensure that the Trust Learning & Development Department deliver excellent customer service, as set out within the service level agreement and Key Performance Indicators.

The postholder will liaise with appropriate functions within the organisation, working with the operational mangers, professional leads and clinical trainers; ensuring good communication and joint working across the organisation in relation to training and development.

The postholder will ensure the smooth running of the Bishopsgate Training Centre, having a visible on-site presence, providing leadership to the administrative team.

The TLD Operations and Centre Manager will ensure that the Trust's training contributes towards the Trust's objectives and the continuous improvement in the quality of services it provides.

Main duties of the job

• Report and provide improvements to current management information, analysing, forecasting and suggesting procedures to enhance decision making processes with regard to training and development solutions across the Trust, and also service delivery.
• Contribute to performance improvement of the service and resolve any queries or complaints made directly to the team, through use of appropriate skills, policies and procedures, taking a lead for identified areas where agreed.
• To work with departmental management to ensure that effective financial plans are developed and delivered that financial goals are achieved. The post holder will have delegated responsibility for the administration budgets within TLD, they will maintain the shadow ledgers and liaise with the Finance Business Partner.
• Work with senior members of the Trust Learning & Development department to investigate the causes of any variance from target/plan e.g. DNAs and mandatory training compliance, and proactively contribute to the implementation of solutions, ensuring that the organization provides sufficient training on an ongoing basis to enable it to meet mandatory and statutory requirements and quality standards in line with commissioned services (i.e. essential training requirements of services are met in order to deliver excellent care to the patient.

Working for our organisation

South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre.

SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.

By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field. SLaM delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels.

Detailed job description and main responsibilities

• Contribute to the strategic planning of Trust Learning & Development department projects, identifying interdependencies across functions and Trusts, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
• Work with relevant managers in commissioning external agencies and local authorities to ensure that all contractual agreements remain both relevant and current.
• To organise and co-ordinate the deployment of staff to support courses provided by the Trust, ensuring that the department's overall workload is managed and maintained, ensuring that all deadlines are met. Co-ordinate the annual time tabling and scheduling of courses, ensuring best use of resources and forward planning.
• To occasionally support the delivery of Trust induction across Trust sites as required.
• Ensure that departmental committees and meetings are serviced effectively.
• Manage training centre accommodation through implementing Trust and local operational procedures. Have overall responsibility for the health, safety, security issues and educational space of the training facilities and manage office and training room space for the whole department ensuring risk assessments are completed and acted upon. Ensure training rooms and areas provide quality learning environments, are fit for purpose, equipment inventories are maintained and training equipment is available when required. To take responsibility for proposing works to capital planning for new rooms, training areas and existing facilities, and their subsequent project management.
• To liaise with IT, maintenance contractors and relevant staff as appropriate and trouble shoot problems with the intranet as they arise.
• To be accountable for the day-to-day management of the training infrastructure including administrative staff ensuring that an efficient, customer focused service is provided
• Ensure the smooth running of the TLD internet and intranet pages, updating information, and answering queries as necessary.
• Manage the department's marketing communication throughout the Trust, including Trust-wide monthly newsletters and review course advertising procedures and promotion.
• To be first line of contact and to provide clear verbal and written information for staff and external agencies wishing to understand more about the educational services offered.
• Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes.
• Provide project management support as required.

Person specification

Qualifications

Essential criteria

• Relevant degree qualification or equivalent experience
• Management/Business qualification

Desirable criteria

• Project management qualification
• Leadership programme/qualification

Experience

Essential criteria

• Experience of managing an operational and administrative environment
• Experience of budget management
• Experience of forecasting activity and expenditure
• Experience of analysing and interpreting data and identifying areas for improvement
• At least 2 years' experience of managing people and team management
• Experience of service delivery in a Learning & Development environment

Desirable criteria

• Experience of business management and planning in the NHS or social care

Knowldge/ skills

Essential criteria

• Intermediate knowledge of Microsoft packages (Word, Excel - to include Pivots, Formulas & Functions, PowerPoint, Outlook)
• Ability to use data reporting and information systems and analyse, interpret and evaluate a range of data
• Demonstrate excellent interpersonal communication skills, both oral and written, presenting ideas with clarity and in a persuasive and influential style. This includes the ability to tailor communication styles to engage a range of staff, senior clinicians and managers
• Pro-active with respect to personal development.

Desirable criteria

• Methodical approach to work with attention to detail
• Experience and knowledge of using learning management systems

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Documents to download

• Operations and Centre Manager (PDF, 440.6KB)
• SLaM Staff Benefits (PDF, 1.1MB)