Operational Team Manager

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Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:

• Collaborate at every level by living our Values to create the right conditions for us all to work together.
• Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
• Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
• Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
• Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
• Take a trauma informed approach to everything we do

We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.

The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.

Our trust website is: https://www.northlondonmentalhealth.nhs.uk/

Job overview

The Operational Team Manager for Enfield CAMHS Neurodevelopmental Service (NDS) and Service for Children and Adolescents with Neurodevelopmental Conditions (SCAN) is responsible for overseeing the daily operations and management of the CAMHS NDS team. This role ensures the efficient delivery of high-quality services to children and young people with neurodevelopmental conditions, including autism spectrum disorder (ASD) and attention deficit hyperactivity disorder (ADHD) or both. The post-holder will provide leadership, guidance, and support to the multidisciplinary team, ensuring that services are delivered in line with clinical standards, organizational policies, and national frameworks.

Main duties of the job
• Under the direction of the Service Lead to be responsible for leading and managing a modern, efficient mental health community service for a defined population in accordance with commissioned services.
• With the support of the: Leadership team; Senior Practitioners; and the Medical Consultant Lead, to lead and manage the delivery of high-quality effective evidence-based interventions which lead to positive outcomes for service users and carers.
• To lead by example, motivating and empowering others and promoting positive attitudes, mutual understanding and collaboration between all services involved in the care process.
• To line manage all staff within the multi-disciplinary team ensuring effective processes where this is delegated

To manage the performance of all designated care clinicians within the team in line with the requirements of case management / care co-ordination to ensure that consistent clinical and quality standards are maintained.
• To ensure close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of the care plan, through effective liaison roles between Trust services and the commissioners.

Oversee and manage the day-to-day operations of the CAMHS NDS/SCAN team, ensuring the smooth running of clinical and administrative functions.

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

1. We will provide consistently high-quality care closer to home.

2. With our partners in North London and each borough we will ensure equity of outcome for all

3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?
• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Detailed job description and main responsibilities

• Oversee and manage the day-to-day operations of the CAMHS NDS/SCAN team, ensuring the smooth running of clinical and administrative functions.
• Provide strong leadership and supervision to a multidisciplinary team, including psychologists, therapists, nurses, and administrative staff, ensuring they are supported and able to deliver high-quality care.
• Ensure that all services are delivered in line with national and local CAMHS guidelines, meeting the needs of children, young people, and their families in a timely and effective manner.

People Management
• To ensure appropriate compliance with Trust policies in relation to people management activities. These include recruitment and selection activity, effective sickness and attendance management and the application of standards in relation to conduct and performance at work as well as undertaking regular practice and management supervision.
• To be responsible for ensuring ongoing completion of staff appraisals and that all team members have a job plan and appraisal in line with Trust Policy.
• To provide and ensure an effective learning environment for student placements across all professions.
• To ensure that all staff fulfil the requirements of statutory & mandatory training
• To maintain a skill mix within the team which provides effective agreed services which can respond to statutory requirements, in line with relevant professional guidance and norms established by the Trust.
• To undertake investigations into complaints from service users and carers, untoward incidents and staffing matters, preparing reports as needed and working in partnership with others to meet required deadlines.
• Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training by making use of and providing, effective feedback, coaching and appraisal.

See JD for full details.

Person specification

Essentials

Essential criteria

• Registered as a UK health or social care practitioner as one of the following: • Nurse (MH or LD); Social Worker; or Occupational Therapist; or • Educated to degree level or equivalent level of experience related to professional registration
• At least 1-year experience in a management role at Band 7 or above (or equivalent)
• Excellent interpersonal skills with ability to work effectively with others at all levels and maintain sound working relationships.
• Experience of managing projects/using quality improvement methodologies
• Excellent track record of delivering KPIs.
• Demonstrable experience of managing services within health including service delivery, quality, performance and staff.
• An understanding of the needs of service users and their carers
• Highly developed communication and interpersonal skills, including verbal, written and presentation, together with excellent listening skills including facilitation.
• Experience of increasing staff engagement and motivation to improve performance
• Ability to respond to competing demands and to complex and stressful issues with empathy, tact and sensitivity but with ability to manage staff and others through difficult situations.
• Experience of implementing and sustaining measures to improve productivity.

Desirable criteria

• Formal management or leadership qualification
• Experience of working in a CAMHS service
• Ability to develop and use complex multi-media materials for presentations in public, professional and academic settings.
• Ability to wok in a high demanding team
• Ability to engage with all staff group and promote staff welbeing

References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.

If you have been unemployed for a period of four years or more, please give the details of your last employer and one character referee of your choice (not members of your family). If more applicable, references will be requested from your teacher or head of faculty. Please ensure you provide full contact details.

Vacancies that are advertised as Fixed Term Contracts will also be available as secondment opportunities for substantive internal staff.

Please be aware that your documents eg. Passport/NI Card, will be electronically scanned using Home Office accredited Verification System.

Due to the high number of applications that are received for some posts, we will close vacancies before the stated closing date once the first 50 applications are received. Therefore, please apply as soon as possible.

All non-medical posts with the Trust are subject to a probationary period of six months, during which time you will be required to demonstrate to the Trust's satisfaction, your suitability for the position in which you will be employed.

Should you not hear from us within three working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Operational Team Manager (PDF, 409.5KB)
• Functional Requirements PDF (PDF, 536.5KB)