Operational Support Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

We are looking for an enthusiastic, motivated and conscientious Operational Support Manager to join our multi-disciplinary teams across Gynaecology, Reproductive Medicine and Sexual Health.

This is an exciting opportunity to play a key role in a fast-paced and complex clinical environment. You will support the delivery of high-quality, patient-centred services while contributing to the achievement of key operational performance targets.

The Gynaecology, Reproductive Medicine and Sexual Health Directorate delivers services across multiple sites, including Queen Charlotte's & Chelsea Hospital (Hammersmith site), St Mary's Hospital, and the Jefferiss Wing Sexual Health service.

We are a large and diverse Directorate, employing over 350 staff and providing a wide range of acute and specialist services. Each year, we receive over 35,000 referrals, deliver more than 4,500 day case procedures and 1,200 inpatient operations, and run a busy, high-performing Sexual Health service at the Jefferiss Wing, offering accessible sexual health and HIV care to a diverse patient population.

Our services span emergency care, oncology, theatres, outpatient and private services, offering a unique breadth of experience. This provides excellent opportunities to develop knowledge of key Trust-wide performance standards and build a broad operational skillset.

Main duties of the job

• Support delivery of key performance standards, including RTT, cancer pathways and diagnostics.
• Lead the day-to-day operational management of outpatient, inpatient and specialist services, including the Jefferiss Wing Sexual Health service.
• Manage and develop administrative teams across multiple sites
  Oversee patient pathways, ensuring efficient booking, clinic utilisation and data quality.
• Drive improvements in patient experience, including managing queries, complaints and incident investigations
• Lead and support service improvement initiatives to enhance efficiency and performance.
• Work closely with clinical, nursing and operational colleagues to ensure safe, effective service delivery.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person specification

Education

Essential criteria

• Ordinary or Honours Bachelor's Degree level or equivalent* level of knowledge through experience or specialist training.

Desirable criteria

• Quality improvement training

Experience

Essential criteria

• Operational, service, and administrative management experience
• Managing teams, guiding and supporting staff through mentorship and coaching, and supervising their performance, engaging in recruitment and retention initiatives
• Handling complex people issues including performance, sickness and conduct.
• Handling complaints, incidents and sensitive issues

Desirable criteria

• Chairing meetings and presenting to senior stakeholders
• Working within budgets and resource planning
• Experience of working in healthcare

Skills

Essential criteria

• Demonstrated ability to create high-performing, inclusive and engaged teams through compassionate, visible and values-based leadership
• Ability to lead through influence, coaching and rolemodelling.
• Ability to develop teams, manage performance effectively, and delegate tasks appropriately to ensure • Ability to use NHS platforms such as Cerner and QlikView safe and efficient service delivery
• Strong analytical, numerical and problem-solving skills, with the ability to identify, assess and manage risks

Desirable criteria

• Ability to use NHS platforms such as Cerner and QlikView

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on