Operational Support Manager

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Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

An exciting opportunity has arisen for an Operational Support Manager to join our team in Community and Health Social Care Services in Barking and Dagenham.

This role will support physical health community services provided within Barking and Dagenham as directed by the Head of Service.

The role will provide line management to a team of administrative staff.

This successful candidate should possess excellent communication skills and be able to work autonomously as well as working within a team.

Main duties of the job

To provide support to the Head of Service in service priorities maintaining an awareness of the diary and brought forward system. Arranging appointments as requested.

To provide where required representation on appropriate committees/working groups on behalf of service.

To act as point of reference for internal and external queries, i.e. staff queries, patient complaints ensuring calls are dealt with to a high professional standard and communicated appropriately in a timely manner.

Working for our organisation

Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - London

This post attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata).

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.

Detailed job description and main responsibilities

Design and manage the operation of specific complex information and monitoring systems, ensuring that these systems are utilised effectively by the Community Health & Social Care Services so that they become embedded, routine and reliable.

Work in partnership with other directorates, external NHS organisations, local authorities and other organisations to achieve integrated information where appropriate. This will require pro-active, self-directed work with outside agencies.

Undertake QI project work as directed by the Head of Service and hold delegated responsibility for expenditure against the CHSCS B&D budget and any related project budget. Involving preparing plans, working to deadlines, implementing action, monitoring and reporting on progress of delivery.

Undertake audits as directed by the Head of Service.

Overseeing that an effective and courteous administration service is provided ensuring that the highest standards of customer care are adhered to when dealing with service users.

Please see the attached job description and person specification for further details on this vacancy.

Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Person specification

Essential

Essential criteria

• NVQ Level 4/5 qualification or equivalent
• NHS experience
• Experience of developing and managing comprehensive administrative systems

Desirable criteria

• Project management qualification or equivalent experience
• Experience of working in a management role.
• Experience of line management of staff

Essential

Essential criteria

• NVQ Level 4/5 qualification or equivalent
• NHS experience
• Experience of developing and managing comprehensive administrative systems

Desirable

Desirable criteria

• Project management qualification or equivalent experience
• Experience of line management of staff
• Experience of working in a management role.

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

• A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
• A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity.
• Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
• Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.

Supporting our Armed Forces

We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp.

Equal opportunities employer

We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic.

We are a Disability Confident employer and have made the pledge to commit to employing more people with disabilities. If you require this application in another format i.e. Braille or audio tape please contact the recruitment team on 0300 300 1530 or email recruitment@nelft.nhs.uk.

Correspondence with us

You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post.

In the event of a high number of responses to any advert, NELFT reserves the right to close the vacancy early. If you do not hear from us within three weeks of the closing date then please assume you have not been successful on this occasion.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Operational Support Manager JD (PDF, 415.9KB)
• NELFT Application - Hints and Tips (PDF, 38.4KB)