Operational services manager

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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Job overview

An exciting and rare opportunity has arisen for a job share as an Operational Services Manager within Knowsley Community Nursing Services in Merseycare .

The post holder will be job sharing with the existing experienced operational services manager to cover a full working week, Mon - Fri.

As a key member of the Senior Management Team the post holder will be expected to contribute to the overall success of operational services delivery in their area which meets the trusts objectives and targets.

The successful candidate will have professional registration and will provide leadership and support to the Community Care Divisional Senior Management Team in the delivery of an effective and efficient operational services structure meeting the trust's strategic objectives.

The post holder will be responsible for the management of an allocation of community nursing services, ensuring effective utilisation and distribution of resources across all areas.

Key to this role will be the delegated responsibility for budgetary management, quality and performance management and provide advice and feedback to the Senior Management Team on service specific issues.

This is an ideal post for either an experienced manager or for someone looking to develop their leadership and management skills.

Main duties of the job

The Operational Services Manager will support the Clinical Services Manager in the effective management and deployment of operational services across the community division. The post holder will ensure that a consistent approach to the delivery of high quality effective
services is taken which is underpinned by standardised processes and protocols.
As a key member of the Senior Management Team the post holder will be expected to contribute to the overall success of operational services delivery in their area which meets the trusts objectives and targets.
To provide leadership and support to the Community Divisional Senior Management Team in the delivery of an effective and efficient operational services structure meeting the trust's strategic objectives. The post holder will be responsible for the management of the operational teams ensuring effective utilisation and distribution of resources across all areas.
Key to this role will be the delegated responsibility for budgetary management, all aspects of quality and performance management and provide advice and feedback to the Senior Management Team on service specific issues.
This will ensure the community division complies with all statutory requirements in terms of data quality, national and local Key Performance Indicators and ensure continuous improvement within monitoring of data quality.
Responsible for the following support services as defined within the specified service line in the Community Divisional Structure

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Detailed job description and main responsibilities

To ensure systems and processes are in place to provide line management to support
operational services staff across the community division and ensure effective
recruitment, training and development of this staff group.
2. To provide direct operational management of key identified staff members and other
groups of staff.
3. To implement and monitor service redesign and transformation across the service line
operational services at pace ensuring no unintended adverse consequence arise and
transformational activity achieves successful outcomes.
4. To develop systems at a team level that promotes clear communication between staff
and management.
5. To identify resources that are required to provide the services on a day to day basis
and to develop plans for strategic development in the service and financial framework
and over the longer term.
6. To contribute to service and corporate budgeting processes with delegated authority
to manage financial and human resources to ensure the maximum benefit to service
users and service delivery.
7. Lead the teams in the delivery of project plans, allocating tasks as appropriate,
identifying risks, issues and dependencies considering best practice and current
options and ultimately making decisions in the best interest of the project.
8. To lead or contribute to workforce development for operational services ensuring that
the workforce will meet the future direction of the local services division.
9. Where required, to manage all HR processes for staff within direct reports as required
for day to day management e.g. Annual leave, monitoring attendance, study leave,
cover arrangements.
10. Where appropriate, to support the Clinical Services Manager to ensure the effective
management of HR processes to ensure people management needs are met e.g.
capacity, disciplinary, grievance.
11. To be responsible for the compliance of Pace to staff and their future developmental
needs, ensuring all staff are in receipt of managerial supervision.
12. If appropriate/required to lead on the recruitment of staff to ensure there are
appropriate staffing levels across the service developing job descriptions and job
plans. To undertake all the processes associated with recruitment.
13. To be responsible for ensuring there is a cost effective operational services structure
delivering the strategic direction to meet the trusts strategic objectives.
14. To contribute to the compliance of data quality ensuring that systems are in place to
monitor and improve data quality. This will include influencing the trust's
development of the Data Warehouse reporting through relevant portal reports.
15. To lead on information analysis, interpretation and dissemination process to support
the achievement of operational services divisional corporate strategies/objectives and
08/02/23
main service functions such as commissioning, planning,
finance, performance operations and other key information users.
16. To be a signatory for the service line and services within.
17. Authorise orders of equipment, monthly expenses, travel claims etc. in line with
Trust Policy.
18. Review, analyse and assess budget pressures, discrepancies, trends and report to
Clinical Services Manager.
19. Ensure communication pathways between staff, senior managers and other relevant
stakeholders in the Trust are effective and efficient.
20. To represent the Community Division at internal and external meetings as
appropriate to role and needs of the Division.
21. Have a high level of communication skills to present to a variety of audience
concerning developments, changes etc. and be able to use a range of media skills.
22. To contribute to Clinical Governance including appropriate representation and the
development of systems.
23. To carry out investigations into incidents or complaints received by the Division or
Trust as required. To ensure that the investigation is completed within stated
timescales and those recommendations are recorded in a clear, objective and
unambiguous way, ensuring appropriate action, i.e., hearing disciplinary or
grievances.
24. Demonstrate effective change management, innovation and solution focussed
approaches to service improvement.
25. To ensure that clinical quality data is a focus within services across the portfolio for
services the post holder supports.
26. To lead on individual time limited projects in support of service business change and
developments working with the Clinical Services Manager and any others as required.
27. To observe and maintain agreed policies and procedures as defined by the trust.
28. Be responsible with others for the development and review of policies and operational
protocols pertinent to the project and their role.
29. Contribute to overall success of the trust through strong strategic leadership.
30. To deputise for Clinical Services Manager and other managers ensuring divisional
support arrangements as required

Person specification

Qualifications and Training

Essential criteria

• Appropriate professional qualification at degree level or equivalent level of experience as Registered Nurse/AHP/Social Worker where appropriate
• Master's degree or evidence of working towards

Desirable criteria

• PRINCE 2 qualification.
• Leadership or management qualification.

Experience Knowledge and Skills

Essential criteria

• Minimum of 3 years senior management experience in a large complex organisation.
• Experience of leadership and management of complex change management programmes
• Experience of successfully defining, managing and leading change initiatives to support organisational changes.
• Good understanding of workforce development
• Experience and ability to work under pressure and meet competing deadlines.
• Knowledge of developments in mental health policy and legislation.
• Experience of successfully engaging multidisciplinary teams.
• Expertise in managing people, managing conflict and balancing demand for resources with availability and prioritisation of same.

Desirable criteria

• Experience in a care giving setting.
• Evidence of presentation skills

Skills

Essential criteria

• Ability to analyse and implement financial reports and data.
• Analytical and problem-solving skills
• Research and audit methods.
• Proven skills in effectively chairing meetings.
• Proven persuasion and negotiation skills.
• To embrace a leadership style which inspires confidence in others
• To be visible, approachable and accessible to staff
• Ability to demonstrate values of Mersey Care through own actions and behaviour.
• Able to communicate effectively both verbally and non-verbally
• Possess excellent listening and negotiation skills.
• Leadership skills
• Innovation and creativity in decision making
• Competent IT skills.

Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form.

Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.

We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.

The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email sensitive@dbs.gsi.gov.uk) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.

Flexible working requests will be considered for all roles.

Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Band 8a Job Description and Person Spec (PDF, 174.9KB)
• OH Risk ID (PDF, 160.4KB)
• A Great Place to Work (PDF, 2.1MB)
• Our People Promise and Charter (PDF, 5.8MB)
• Employee Benefits (PDF, 950.7KB)