Operational Service Manager
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Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
Job overview
The Surgical Division at Hampshire Hospitals Foundation Trust is seeking to recruit an experienced and dynamic Operational Service Manager for their Head and Neck business unit. With an annual budget of £11.2 million, you will be responsible for managing 5 specialties (Ophthalmology, ENT, Audiology, Orthodontics and Maxillofacial Surgery) across three hospital sites supported by a team of over 150 staff.
If you thrive on a challenge and have demonstrable experience in operational management, including the management of waiting lists in line with Referral to Treatment (RTT) rules, and experience of service improvement, this post may be for you.
The Head and Neck business unit is undergoing significant changes to support recovery clear our longest waiting patients and continue our journey to build a world class team for the future.
We are looking for a highly motivated individual who has the leadership experience to engage, encourage and support the existing team to drive surgical pathway innovations and high-quality patient care.
Main duties of the job
The post holder:
• Will lead the operation and development of the service with responsibility for business planning, budget management and staff management, to enable delivery of access, activity, finance, staff performance, staff development and quality targets.
• Has joint responsibility with the other managers and clinical leads to provide the overall leadership to the Division. They will be required to establish, improve and maintain effective operational links with all relevant services across the Trust.
• Will provide direct operational leadership of a defined clinical area within the Division, the post holder will be responsible to, and support the Divisional Management Team in the achievement of operational and clinical governance objectives.
• Ensure that the highest standards of clinical care are continuously delivered while delivering cost improvement and productivity schemes to support the wider Trust agenda.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Detailed job description and main responsibilities
For further information about this role please see Job Description document attached.
If you have any further queries, please do not hesitate to contact us.
Person specification
Training and Qualifications
Essential criteria
- Master's degree
- Project management qualification
- Continued postgrad learning
Desirable criteria
- Clinical Qualification
- Business Qualification
Experience and knowledge
Essential criteria
- Proven track record of operational experience
- Service redesign and improvement experience
- Evidence of financial management
- Team development and management
- Analytical skills
Desirable criteria
- Managing head and neck services
- Working in an acute trust
- Meeting key trust targets
Skills and Ability
Essential criteria
- Able to balance multiple priorities
- Advanced communication skills
- Strong leadership skills
Our commitment to you:
We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
The paperwork:
- HHFT is committed to putting the safety and care of our patients first - as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
- Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
- All new staff will be subject to a probationary period covering their first six months in post.
- In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
- This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.
Employer certification / accreditation badges
Documents to download
- Operational Service Manager Job Description (PDF, 465.7KB)
- Operational Service Manager Person Specification (PDF, 437.8KB)
- HHFT Employee Rewards & Benefits (PDF, 723.8KB)