Operational Risk Manager

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Company Description

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Job Description

This is an opportunity to join a fast-moving and growing organisation within an established Risk function, and an engaged EXCO team who share the same vision as to what good looks like.

Shawbrook embraces investment in people, technology, and data, and provides significant opportunities for exposure and challenge creating an environment where success leads to opportunity.

This is a core role inside both the Group Risk function and across the wider Bank.Reporting to the Head of Operational Risk, the role holder will be part of the 2nd line Operational Risk Team and will support with the development, embedding and oversight of the groups risk management framework. They will work with stakeholders across the bank to ensure effective collaboration and oversight for operational risks.

Collaboration across our business areas and within the Group Risk team will be essential for success, to ensure that we leverage the use of data and technology to improve our oversight of key risks, following the successful implementation of a new GRC tool in 2023.

The ideal candidate will have financial services experience. Knowledge of commercial (SME and Real Estate), and consumer Lending would be beneficial, though is not essential.

Responsibilities

• Support the Head of Operational Risk in embedding the risk management framework.
• Drive usage and engagement of the Group's GRC tool (Auditboard) across 1st line Risk Champions, providing support and guidance to ensure adherence to the risk management framework.
• Engage with 1st line business areas to ensure risks and controls are appropriately documented in Auditboard, and that control design/operational effectiveness is regularly tested.
• Provide oversight and challenge to the 1st line across all key areas of the risk management framework, including: RCSA, risk events and KRI's.
• Champion continuous improvement by utilising MI (including PowerBI dashboards within Auditboard) and monitoring themes and trends.
• Represent risk on business projects, to ensure delivery risks have been considered and are appropriately managed.
• Represent risk at committees, and where required, provide secretariat support.
• Support with the ongoing maintenance and development of the Group's GRC tool.
• Update and maintain relevant operational risk policies and standards.
• Keep up to date with emerging threats, industry developments, and internal MI that may impact the Bank's exposure to risks and potential losses.

Qualifications

• In depth knowledge of different types of operational risks, systems and processes including risk management frameworks, control frameworks and standards and operational resilience.
• Proven and substantial experience gained within a financial services (preferably mortgage/consumer lending) environment
• Experience in identifying, developing and executing a risk framework and understanding of risk methodologies in financial services environment
• Experience in using a GRC (Governance, Risk & Compliance) tool
• Strong product and sector knowledge of the broad financial services regulatory regime.
• In-depth knowledge of operational risk and appreciation of other non-financial risks
• Collaborative mindset and desire to challenge the status quo, to improve current processes and work more efficiently across lines of defence
• Ability to develop strong working relationships with key stakeholders across the Bank.
• Ability to communicate effectively both orally and in writing with all levels of management, regulators, and committees.
• Ability to remove bureaucracy and consider the Customer in everything we do
• Strong influencing skills with the ability to package and present ideas and gain agreement at a senior management level.
• Ability to embrace data and technology, operating in an environment where data use is key

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done