Operational Resilience Manager

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Role Title: Operational Resilience Manager

Division: Operations - COO

Location: London

Type: Full-Time

About the Role:

The role of Operational Resilience Manager centres around the need to ensure our business services are resilient against threats. As part of its wider business strategy and in line with FCA and PRA regulations, Liberty Specialty Markets has embarked on various internal initiatives to assess, improve and standardise our approach to managing the resilience of our organisation. Over the last 3 years, the Operational Resilience initiative (or project) has developed various controls within a larger framework to help us navigate our responses in the event of disruptions to our Important Business Services. The Operational Resilience Manager will be responsible for the ongoing implementation and management of the end-to-end operating model as a subject matter expert, providing oversight to various processes and stakeholders within the business.

Key Responsibilities:

Governance and reporting

• Responsible for the maintaining and maturing of the organisation's Operational Resilience policy, framework and strategy across the organisation in line with regulatory and business expectations.
• Development of annual resilience plans, making sure they remain fit for purpose.
• Oversee the preparation of ongoing operational resilience MI and reporting into all relevant governance forums including Operational Risk committee, Risk Management Committee etc.
• Lead on reporting of annual self-assessment to the LMAL Board.
• Report, manage and where required, escalate identified resilience risks, communicating across the business domain teams, translating requirements into business language, and positively influencing outcomes.

Technical excellence

• Drive the embedding of key Operational Resilience controls, engaging widely to ensure resilience consideration is integrated into Liberty's culture, day to day processes and decision making.
• Provide direction on the production of the Operational Resilience Annual Review with the Important Business Service (IBS) owners.
• Execute various types of internal (i.e. Physical Testing, Desktop testing) and market wide testing with IBS areas (and other relevant stakeholder groups), to test the ability of IBSs to remain within their set impact tolerances and identify vulnerabilities to be addressed.
• Manage and track open operational resilience vulnerabilities, including chairing remediation working group.
• Provide guidance to business and function stakeholders, from an Operational Resilience perspective, on the proposed designs of new or changing products, processes and IT services, providing feedback and challenge.
• Acting as the Subject Matter Expert (SME), establishing strong relationships with business and functional leads.
• Provide support for drafting Regulatory enquiries where required.
• Represent LMAL Operational Resilience team in discussions and through regular interaction with external stakeholders to understand evolving regulation, industry insight and best practice, applying continuous improvement to the Groupwide approach where required.
• Become the SME/ super user of Operational Resilience tool and provide ongoing support and training to the Business.
• Ongoing impact assessment of BAU and change activities on operational resilience IBS'.

Collaboration

• Ongoing relationship management with 3 rd party vendors to enlist their help with improving 3 rd party resilience.
• Partner with second line stakeholders to drive the continued enhancement of the Operational Resilience BAU operating model and framework.
• Collaborate with key internal stakeholders to incorporate operational resilience testing into existing groupwide testing such as BCP, IT Disaster Recovery etc.
• Engage and collaborate with other key strategic objectives covering business continuity, DORA, Third Paty Supplier Management and other Operational Resilience risk reduction activities.
• Promote market engagement through attending industry wide forums, i.e London Market Association to support ongoing benchmarking of our operational resilience with market developments.
• Collaborate with the enterprise Operational Resilience process at Liberty Group level to ensure alignment and compliance.

Skills Required

• A good understanding of Operational Resilience disciplines and regulatory expectations.
• Operational Resilience practitioner with relevant 1LOD experience implementing and maturing strategies and frameworks, including applied knowledge of Operational Resilience global regulatory requirements e.g. PS21/3, DORA etc.
• Demonstrated experience with delivering or managing regulatory initiatives. Familiarity with PRA/ CAA regulations would be beneficial.
• Working knowledge of BCP, Disaster Recovery, Third-Party Risk (and ideally related to Operational Resilience).
• Strong experience of business process improvement and strategy management.
• Experience of resilience considerations and touch points across Technology, Third parties and Data.
• Experience in managing governance and reporting requirements and cadence related activities.
• Ability to build strong working relationships with and influencing at all levels of the Group to implement change.
• Excellent stakeholder management and communication skills and ability to simplify and present complex ideas to gain understanding and commitment.
• Excellent verbal and written communication skills, up to Board level.
• Strong analytical problem-solving skills, with the ability to prioritise effectively.
• Ability to operate effectively at all levels and provide guidance on all Operational Resilience matter.
• Ability to pull together impact assessments, gap analysis and summary of findings in a succinct manner.
• Good knowledge of risk management, operational risk and controls in financial services.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.

• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.

• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.

• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusio...