Operational Processes Manager

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Operational Processes Manager

London, UK

The Operational Processes Manager is responsible for overseeing and optimising the operational efficiency and effectiveness of underwriting processes within the department. This role will lead a team of Operations Analysts, to analyse, and implement improvements to streamline workflows, enhance data quality, and reduce operational risks. The Manager will work closely with underwriters, Operations Managers, and other departments to ensure smooth and efficient underwriting operations.

DISCOVER your opportunity

What will your essential responsibilities include?

• Co-ordinate the analysis, and documentation of current processes.

• Liaise regularly with the Operations Managers, taking on board their requests

• Develop and implement process improvement initiatives, including but not limited to:

o Workflow optimization

o Automation of manual tasks

o Data quality enhancement

o System enhancements and integrations

o Risk mitigation strategies

• Lead, mentor, and develop a team of process analysts/specialists.

• Assign tasks, set priorities, and monitor team performance.

• Provide regular feedback and coaching to team members.

• Foster a collaborative and high-performing team environment.

• Develop and implement change management plans to ensure smooth and effective transition to new processes and systems.

• Communicate and train stakeholders on new processes and procedures with the support of the Operations Managers

• Address any resistance to change and ensure successful adoption of new initiatives.

• Identify and mitigate operational and reputational risks associated with underwriting processes.

• Maintain accurate and up-to-date process documentation.

• Stay abreast of industry best practices and emerging technologies in process improvement.

• Actively participate in professional development activities to enhance skills and knowledge.

You will report to the Head of Middle Office, UK

SHARE your talent

SHARE your talent

We're looking for someone who has these abilities and skills:

• Build and maintain excellent relationships with key stakeholders, including underwriters, finance, IT, compliance, and legal.

• Effectively communicate project progress, challenges, and recommendations to stakeholders.

• Proficiency in Microsoft Office Suite: Excel (advanced skills required), Word, PowerPoint, Project.

• Attention to Detail: Meticulous attention to detail and accuracy in all tasks.

• Perform data analysis tasks and confident with using Power BI

• Problem-Solving: Ability to identify and solve complex problems creatively and efficiently.

• Adaptability & Flexibility: Ability to adapt to changing priorities and work effectively in a dynamic environment.

• Teamwork: Ability to work effectively as part of a team and contribute to a positive and collaborative work environment.

• Highly organised and detail orientated with a excellent understanding of operational framework.

• Demonstrate commitment to providing the highest level of service to clients/brokers/AXA Companies

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see axaxl.com/sustainability