Operational Manager Maternity and Neonates
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Job summary
Join us on our journey to become the best Maternity and Neonatal Service in the Country. We are looking for a highly motivated individual to join our senior management operational team. In the role of Operations Manager you will support the General Manager and Service Manager to deliver the core operational functions of the service. This will include attending daily operational huddles.
Main duties of the job
Support the General Managers, Service Managers and Heads of Service to effectively manage the administrative function for the CMG encompassing the management of all resources and the monitoring and achievement of agreed performance objectives within the context of National and Trust frameworks.
Support to the management teams to monitor continuous service and efficiency improvements to enhance patient care services provided by Maternity and Neonates.
To support the admin management teams to deliver activity and other service performance in a way that complies with national, regional or local standards and targets.
To deputise for the Service Manager and General Manager as and when required.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
The detailed job description and main responsibilities are included as an attachment to this advert.
Job description
Job responsibilities
- Work closely with senior clinical and non-clinical colleagues specifically within the CMG and other linked specialties.
- Work with colleagues within the corporate CMGs (e.g. Human Resources, Finance, Clinical and Corporate Governance, Facilities) as necessary
- Work with external bodies, such as other Network providers. GP practices, community teams.
- To work closely with the Junior Doctors Administrators and the Trust Bank office team
- Support the General Managers, Service Managers and Heads of Service to effectively manage the administrative function for the CMG encompassing the management of all resources and the monitoring and achievement of agreed performance objectives within the context of National and Trust frameworks.
- In conjunction with Heads of Service and in support of the Service Managers and General Managers consider, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services provided by Maternity and Neonates.
- To support the General Managers, Service Managers and Heads of Service as required
To support a culture of strong visible leadership within the department to create an environment in which staff are valued and respected.
- To embed and monitor progress against Key Performance Indicators
- To encourage the development of any staff directly managed to their full potential through systematic individual performance development review and the establishment of personal development plans, reflecting the needs of the organisation and the individual.
- To support the General Managers, Service Managers and Heads of Service to provide assurance that the Admin systems and functions support the clinical team in being able to provide the best quality of patient care in line with national healthcare standards.
- To support the General Managers, Service Managers and Heads of Service to ensure that patient safety is at the centre of the delivery of patient services
- To help ensure that within the administrative teams , governance and risk management are seen to be everyones responsibility
Job description
Job responsibilities
- Work closely with senior clinical and non-clinical colleagues specifically within the CMG and other linked specialties.
- Work with colleagues within the corporate CMGs (e.g. Human Resources, Finance, Clinical and Corporate Governance, Facilities) as necessary
- Work with external bodies, such as other Network providers. GP practices, community teams.
- To work closely with the Junior Doctors Administrators and the Trust Bank office team
- Support the General Managers, Service Managers and Heads of Service to effectively manage the administrative function for the CMG encompassing the management of all resources and the monitoring and achievement of agreed performance objectives within the context of National and Trust frameworks.
- In conjunction with Heads of Service and in support of the Service Managers and General Managers consider, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services provided by Maternity and Neonates.
- To support the General Managers, Service Managers and Heads of Service as required
To support a culture of strong visible leadership within the department to create an environment in which staff are valued and respected.
- To embed and monitor progress against Key Performance Indicators
- To encourage the development of any staff directly managed to their full potential through systematic individual performance development review and the establishment of personal development plans, reflecting the needs of the organisation and the individual.
- To support the General Managers, Service Managers and Heads of Service to provide assurance that the Admin systems and functions support the clinical team in being able to provide the best quality of patient care in line with national healthcare standards.
- To support the General Managers, Service Managers and Heads of Service to ensure that patient safety is at the centre of the delivery of patient services
- To help ensure that within the administrative teams , governance and risk management are seen to be everyones responsibility
Person Specification
Commitment to Trust Values and Behaviours
Essential
- oEducated to degree level or equivalent experience
- oKnowledge of the NHS in the acute sector with up to date knowledge of medical/surgical specialities.
- oKnowledge of health service management, including line management and workforce redesign.
- oSound understanding of RTT and evidence of having worked within the parameters of such requirements
- oExperience of using hospital systems, for example HISS, Patient Centre, Ormis
- oAttained at least intermediate to advanced level in the following software packages; Outlook, Word, Excel and PowerPoint and internet
Desirable
- oManagement qualification or equivalent experience
- oUnderstanding of Maternity framework
Experience
Essential
- oExperience within the healthcare sector
- oCalm approach at all times especially when under pressure
- oMust have a flexible approach with a positive attitude
- oAble to demonstrate skills of tact, diplomacy and understanding
- oProven team leadership and motivational skills.
- oOutstanding administration skills with the ability to constantly prioritise
- oAble to demonstrate attendance sickness levels in accordance with UHL's sickness policy.
Desirable
- oExperience of working in an acute teaching hospital
- oExperience of reporting on performance management information
- oExperience of delivering service change within an NHS setting
- oAble to develop business cases and monitor performance against challenging targets
Communication and relationship skills
Essential
- oDevelop and maintain a detailed understanding of the service pressures by maintaining regular contact with key senior managers across the organisation
- oAble to present information about risks and issues to a senior audience in a clear and concise way
- oOutstanding interpersonal skills, demonstrating an ability to build relations and influence at a senior level and with external stakeholders
- oStrong strategic influencing, persuading and negotiating skills
- oAbility to motivate staff
- oAbility to manage conflict
Desirable
- oExposure to dealing with complaints
- oExperience of working effectively with key clinical staff
Analytical and Judgement skills
Essential
- oAble to assimilate information, think quickly, make decisions and provide independent advice to all levels of management
- oExcellent problem solving skills
- oAbility to understand financial and clinical data
- oSensitive to clinical and political demands
- oAbility to cut through barriers to change
Physical Skills
Essential
- oSupport the delivery budgets for non-pay and support service
- oResponsible for the delivery of cost improvement projects within own remit
- oEvidence of previous first line management of staff including monitoring of sickness/absence/performance concerns
- oAdvanced IT skills
- oAbility to manipulate complex data
Desirable
- oAbility to manage and maintain the Medirota
- oProven evidence of efficient handling of patient/client complaints
Planning and organisation skills
Essential
- oAble to plan, prioritise and organise the work of themselves and others to ensure the achievement of targets and outcomes
- oAbility to work in a dynamic and demanding environment against time related targets
- oTrack record of identifying problems and proposing and implementing solutions
- oAbility to work on own initiative
Equality, Diversity and Inclusion
Essential
- oAble to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- oAll staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
- oAble to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Other requirements specific to the role
Essential
- oKnowledge in dealing with complex, challenging and sensitive situations involving patients, staff or others
Desirable
- oNHS systems and procedures
- oMaternity electronic systems, E3 and Badgernet
Person Specification
Commitment to Trust Values and Behaviours
Essential
- oEducated to degree level or equivalent experience
- oKnowledge of the NHS in the acute sector with up to date knowledge of medical/surgical specialities.
- oKnowledge of health service management, including line management and workforce redesign.
- oSound understanding of RTT and evidence of having worked within the parameters of such requirements
- oExperience of using hospital systems, for example HISS, Patient Centre, Ormis
- oAttained at least intermediate to advanced level in the following software packages; Outlook, Word, Excel and PowerPoint and internet
Desirable
- oManagement qualification or equivalent experience
- oUnderstanding of Maternity framework
Experience
Essential
- oExperience within the healthcare sector
- oCalm approach at all times especially when under pressure
- oMust have a flexible approach with a positive attitude
- oAble to demonstrate skills of tact, diplomacy and understanding
- oProven team leadership and motivational skills.
- oOutstanding administration skills with the ability to constantly prioritise
- oAble to demonstrate attendance sickness levels in accordance with UHL's sickness policy.
Desirable
- oExperience of working in an acute teaching hospital
- oExperience of reporting on performance management information
- oExperience of delivering service change within an NHS setting
- oAble to develop business cases and monitor performance against challenging targets
Communication and relationship skills
Essential
- oDevelop and maintain a detailed understanding of the service pressures by maintaining regular contact with key senior managers across the organisation
- oAble to present information about risks and issues to a senior audience in a clear and concise way
- oOutstanding interpersonal skills, demonstrating an ability to build relations and influence at a senior level and with external stakeholders
- oStrong strategic influencing, persuading and negotiating skills
- oAbility to motivate staff
- oAbility to manage conflict
Desirable
- oExposure to dealing with complaints
- oExperience of working effectively with key clinical staff
Analytical and Judgement skills
Essential
- oAble to assimilate information, think quickly, make decisions and provide independent advice to all levels of management
- oExcellent problem solving skills
- oAbility to understand financial and clinical data
- oSensitive to clinical and political demands
- oAbility to cut through barriers to change
Physical Skills
Essential
- oSupport the delivery budgets for non-pay and support service
- oResponsible for the delivery of cost improvement projects within own remit
- oEvidence of previous first line management of staff including monitoring of sickness/absence/performance concerns
- oAdvanced IT skills
- oAbility to manipulate complex data
Desirable
- oAbility to manage and maintain the Medirota
- oProven evidence of efficient handling of patient/client complaints
Planning and organisation skills
Essential
- oAble to plan, prioritise and organise the work of themselves and others to ensure the achievement of targets and outcomes
- oAbility to work in a dynamic and demanding environment against time related targets
- oTrack record of identifying problems and proposing and implementing solutions
- oAbility to work on own initiative
Equality, Diversity and Inclusion
Essential
- oAble to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- oAll staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
- oAble to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Other requirements specific to the role
Essential
- oKnowledge in dealing with complex, challenging and sensitive situations involving patients, staff or others
Desirable
- oNHS systems and procedures
- oMaternity electronic systems, E3 and Badgernet
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Cross site Leicester Royal Infirmary and Leicester General Hospital
Leicester
LE1 5WW
Employer's website