Operational Manager- Flannels - New Flagship Store Opening

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Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

We are now recruiting for an Operations Manager to join our newest Flagship store in Leeds.

Job Description

The Role

• Lead the team to drive operational excellence
• Supervise work, check completion and deliver to expectations set by store manager
• Manage a team of supervisors to support the store operations
• Manage stockrooms and back of house areas
• Tightly control stockloss across the store
• Use business communication tools for completion of tasks and ensure your team understand all key functions
• Understand all process and procedures and set the example for others
• Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
• Maintainin store environment and housekeeping standards
• Understand company policy and rules regarding security measures and demonstrate compliance and controls
• Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
• Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
• Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
• Understand KPI targets and expectations to achieve results
• Demonstrate commercial awareness and adopt right product, place and time compliance
• Engage with and feedback issues to contribute to the wider business
• Support with identifying development needs within the team
• Support senior management to coach the team
• Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
• Support store manager to coach the team

Qualifications

The Requirements

• Experience of leading a team within a retail environment
• Experience of working with high volumes of product and stock
• Knowledge of and passion for luxury brands
• Ability to drive sales through excellent service
• Understanding of visual presentation and how to impact sales floor commercially
• Ability to motivate a team with effective communication

Additional Information

The Rewards

• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 50% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands