Operational Manager for Fertility Services

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

An exciting opportunity has arisen in the Reproductive Medicine and IVF Department at Hammersmith Hospital. We are looking for an enthusiastic and proactive individual to take on a team leader role within the Wolfson Fertility Center, supporting the operational delivery of clinical services.

The post holder will be responsible for managing the people, processes and performance of the private and self-fund patient hub including planning and prioritisation of the work associated with this team and organises all activities in order to achieve productive and high-quality service and would also manage and supervise the administrative team

In addition, the post holder will contribute towards Wolfson IVF business development and marketing strategies, to support the service senior managers by advising on strategy, policy and future direction of the service, ensuring effective feedback and translation into service delivery.

The post holder will provide cross-site support ensuring co-operation within and amongst teams. This also includes deputising for the Business Manager as and when required, and providing management cover within the unit.

The post holder will implement patient centred operational strategy and plans, ensuring that systems and processes comply with relevant legislation and governance requirement including linking with external bodies when required utilising the expertise and skills of the wider divisional team.

The role is to support the Business Manager in the delivery of a high-quality service, ensuring that day to day services is managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be required to line manage a team.

Main duties of the job

The post holder is responsible for managing the people, processes and performance of the private and self-fund patient hub including planning and prioritisation of the work associated with this team and organises all activities in order to achieve productive and high quality service also manage and supervise the private patient administrative team

In addition the post holder will contribute towards Wolfson IVF business development and marketing strategies, to support the service senior managers by advising on strategy, policy and future direction of the service, ensuring effective feedback and translation into service delivery.

The post holder will provide cross-site support ensuring co-operation within and amongst teams. This also includes deputising for the Business Manager as and when required, and providing management cover within the unit.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

EDUCATION and TRAINING

Essential criteria

• Postgraduate diploma or equivalent level of experience of working at a similar level in specialist area.
• Evidence of competence in literacy and numeracy.
• Evidence of IT literacy including email ,Powerpoint and Excel

Desirable criteria

• Evidence of personal development

SKILLS/ABILITIES

Essential criteria

• High levels of customer service
• Ability to prioritise and delegate tasks appropriately
• Able to identify areas for improvement and implement processes as appropriate
• Professional attitude

Desirable criteria

• Experience at project management, with a good understanding of the complexities involved

EXPERIENCE

Essential criteria

• Knowledge and experience of IVF services and requirements
• Knowledge of administration procedures and computerised software
• Staff management including objective setting and appraisal, performance review & people development.
• Proven ability in managing people, process, quality and productivity
• Experience of leading meetings

Desirable criteria

• Experience of working within an NHS environment
• Private patient experience

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 492.4KB)
• Functional Requirement Form (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)