Operational Manager

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South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.

We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don't need to go elsewhere to find a fulfilling career in healthcare.

The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.

Our values can be summed up in one sentence. We are 'Trusted to provide inclusive, safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Probationary Period

All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.

Equality, Diversity, and Inclusion

South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual - we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.

Agile and Flexible Working

All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.

The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.

Staff Benefits

The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.

Car Parking

The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.

To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).

Job overview

An exciting opportunity has arisen for a dedicated and motivated individual to join the Emergency Division as a Operational Manager.

Responsible for the management, delivery, and development of one of the Medical Specialities, the post holder will have considerable experience who has shown innovation, drive, and leadership in their existing position.

We are looking for someone who is able to manage a dynamic and changing workload providing oversight to the team. The post holder will be expected to utilise skills around human resources, finance and organisational change.

Main duties of the job

The post holder will support the General Manager in the operational management of the service / directorate.

Key responsibilities

To manage administrative and support teams within the service / division

To act as a key member of the divisional management team.

Working with partners to develop pathways and care plans to manage the high intensity users.

Deliver appraisal and mandatory training requirements for all staff within these teams

Lead the division performance management systems ensuring that Trust and National access standards are understood and adhered to and that performance reports are produced to enable divisional compliance

Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.

To be responsible to the General Manager for financial performance relating to delegated budgets and operational performance of the service / directorate

Working for our organisation

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Detailed job description and main responsibilities

Key Result Areas:

Service Delivery, Service Improvement and Excellent Outcomes for Patients

Support the operations manager in developing service development plans to align national direction/strategies and local priorities, considering the necessary changes in current practice and resourcing implications

Identify areas of service improvement and opportunities.

Performance Management

Lead the infrastructure which measures performance within the service / directorate (including RTT reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay) Ensure data validation is completed to achieve required national and local RTT targets and milestones.

Work across the division to ensure that the emergency access standards are consistently met for all patients.

Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the General Manager and others to avoid future occurrences.

Work with the General Manager to monitor activity levels including outpatients, diagnostics and inpatients. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust.

Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement.

Participate in monitoring and maintaining compliance with relevant CQC standards.

Communication

Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements.

Provides complex information regarding performance in a motivational manner which encourages collaborative working in order to deliver against targets.

Staff Management

To manage administration and support staff employed within service / directorate

Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department.

Ensure appraisal is carried out for all staff and training needs are identified with resources.

Manage mandatory training levels and ensure that service records are kept up to date.

Be responsible for managing absence rates within the staff group

Ensure optimal use of staffing resources and review workforce requirements as required.

Ensure staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate.

Ensure that the Trust's policies on conduct and performance are adhered to and communicated effectively to all staff.

Ensure that all staff are working to maintain a healthy and safe working environment. As required, lead on investigations within their own division and support Human Resources to provide independent investigations into complex Human Resource matters in other areas within the Trust.

Support medical staff colleagues on recruitment of temporary and permanent medical staff

Support the division to implement the staff survey action plan working with the OD Consultant, to raise the profile of the staff survey throughout your directorates to ensure compliance with national targets and genuine improvements in working lives based on local evidence.

Excellent Experience for our patients, staff and GPs

Support the promotion of World Class care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.

Support the development of the divisional action plan to ensure that there is an effective communication cascade

Ensure that changes to services are fully communicated both within the organisation with staff and patients and with external partners, including GPs, Commissioners

Support the development of the patient experience working group as part of the QIPP programme

Business Planning and Management

To actively promote and protect the business interests of the Trust with other healthcare organisations and agencies

To plan, organise and arrange activities to link with the overall directorate strategy.

Involved in the development of future policies and planning developments for the directorate.

Oversee future departmental policies and planning developments for the directorate.

To support service review and development as required. This will involve process mapping/review, patient and staff involvement in re-engineering, change in practice, skill-mix review, changes in roles and responsibilities.

Financial Budgetary Management

Be accountable to the Divisional Board for financial performance relating to delegated budgets and the CPIP programme

Be responsible for budget setting and effectively working within resource constraints.

Develop the use of patient level costing and service line reporting to support and inform financial management

Work with IM&T and Planning teams to ensure targets for clinical coding are met to maximise income in line with payment by results (PBR), ensuring clinicians are engaged in the process.

Oversee financial and activity modelling projects as required in order to complete or contribute to the development of service business cases

Work with IM&T and Planning teams to ensure targets for clinical coding are met to maximise income in line with payment by results (PBR), ensuring clinicians are engaged in the process.

Information Management

In conjunction with the Divisional Information Partner ensure that all service entities within the management portfolio are provided with high-quality, well-presented and relevant data reports supporting services in understanding operational efficiency, performance against national and local targets, activity and financial performance, and service size, configuration and potential for growth.

Quality and Governance

Participate in monitoring and maintaining compliance with relevant CQC standards.

Support the divisional risk and governance team to investigate, plan and implement response to incidences and complaints

Promote the corporate and clinical governance frameworks within the directorate

To represent the General Manager or other senior managers as required

Person specification

Qualifications

Essential criteria

• Management qualification or equivalent management experience
• First degree or equivalent professional, academic qualification
• Evidence of on-going relevant professional training and development

Desirable criteria

• Master's degree or equivalent level of experience

Experience

Essential criteria

• Experience of management within the NHS setting
• Proven record of leading and effectively managing change across organizations
• Sound Knowledge of NHS agenda
• Evidence of leadership development

Desirable criteria

• Organisational development knowledge and skills
• Project management experience

Skills

Essential criteria

• Working knowledge of structure, functions, culture and values of NHS and relationship with other agencies
• Understanding of IT systems and appreciation of their application and management in effective service delivery
• Knowledge and understanding of HR policies and practices, interpreting policies for local use
• Understanding of national, regional and local strategies and priorities
• Understanding of clinical and corporate governance agendas and the role of the CQC
• Knowledge of the business planning process and its application in service delivery
• Knowledge of financial flows in the NHS and impact on service planning

Personal qualities

Essential criteria

• Able to work independently, managing teams/depts.
• Able to analyse, interpret and make judgements on highly complex facts/situations around a wide range of management areas, including finance, HR, quality
• Able to plan and organise a broad range of complex activities around the operational planning of services and business planning
• Able to work effectively with members of different professions and across organisational boundaries
• Able to communicate effectively demonstrating sensitivity and understanding to a wide range of different people and organisations
• Able to present and receive highly complex, sensitive or contentious information on professional and governance issues to colleagues and those from other professions, management teams, patients and the public
• Able to construct a reasoned and convincing case, demonstrating thinking and application
• Able to write and present reports effectively to a range of audiences at all levels of the organisation
• Able to negotiate, persuade and influence at all levels of the organisation
• Able to motivate and inspire staff
• Able to act as a catalyst to change, encouraging innovation and creativity in service re-design
• Able to use Microsoft Word, Excel, PowerPoint, Outlook
• Skilled in effective financial management
• Able to manage staff and achieve optimum performance
• Able to organise and direct others
• Able to think critically Demonstrate accountability for delivery of a service

Other Job Requirements

Essential criteria

• Must be able to demonstrate behaviour's consistent with the Trust's Values.
• Satisfactory DBS

IMPORTANT INFORMATION

Sometimes we get a lot of applications for our roles. On those occasions we might close the job early. If you don't want to miss out we recommend submitting your application as early as possible.

The Trust use an Applicant Management System called TRAC which helps us manage the recruitment process. All communications regarding your application will come via TRAC (even if you applied via NHS Jobs).

Please check your TRAC account regularly and ensure your email is set up to accept messages so they don't go into your junk/spam folder.

We aim to shortlist all vacancies within 2 days of the vacancy closing, we will get back to all candidates ASAP.

Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.

South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010.

All South Warwickshire University NHS Foundation Trust sites are smoke free. We feel it's a great way to help our patients, visitors and staff stay healthy.

The Trust is part of a 'Foundation Group' through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description (PDF, 168.6KB)
• Person Specification (PDF, 160.6KB)
• Occupational Health Functional Requirements Form (PDF, 207.6KB)