Operational Excellence Manager

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Join us as an Operational Excellence Manager

Want to do work that really matters?

At Checkatrade, we're building the UK's go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job, fast, fair, and without the faff.

As our next Operational Excellence Manager, you'll take a leading role in improving how our Trust and Safety operations run. By streamlining workflows, embedding automation, and managing key partners, you'll make sure our teams can focus on what really matters - protecting our members and ensuring confidence in every job done.

Forget long lists, here's what you'll actually spend your time on:

• Streamlining workflows so agents spend less time on repetitive tasks and more on complex cases.
• Working with Vetting, Trust and Safety, Product and Engineering to embed smarter, more efficient processes.
• Driving automation projects that reduce manual effort and speed up delivery.
• Leading cross-functional Trust and Safety projects, from scoping through to successful delivery.
• Managing outsourcing partners and BPO providers, ensuring they hit SLAs and deliver consistent quality.
• Overseeing third-party verification services, making sure they add real value and meet high standards.
• Building and applying quality frameworks to monitor performance and feed back actionable improvements.

It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:

• Proven experience in operations, workflow optimisation, or project management.
• Strong analytical skills - confident with Excel, and ideally BI or SQL tools.
• Experience managing BPOs or third-party providers, with a focus on KPIs and SLAs.
• A knack for cross-functional collaboration, with the ability to balance detail and big-picture delivery.
• Organisational skills, problem-solving ability, and a clear track record of driving operational improvements.

We believe great work deserves great rewards. Here's just a taste:

• Competitive salary + annual bonus
• Health, well-being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week's paid charity leave and much more!

How we'll get to know each other:

• Screening call with one of our Talent Acquisition Partners
• 1st stage interview with our Head of Trust & Safety
• 2nd Stage interview with our Head of Operations, Commercial Projects and Head of Trust & Safety

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box

About usWe're Checkatrade - the UK's leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We're growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you'll fit right in.