Operational Change Control and Planning Manager

Role overview:

Operational Change Control and Planning Manager
Field Based
Field Based (UK) (LF001)
Permanent
Full Time
Grade 5

At Currys we're united by one passion: to help everyone enjoy amazing technology.As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Our Home Delivery network is integral to the success of Currys and our customers' happiness. Through our 18 Customer Service Centres (CSCs) and out base sites across the UK and Ireland, with teams of over 1000 colleagues and 600 Delivery Partners, we engage with our customers directly 364 days of the year come rain, sun and snow.

We believe our Home Delivery experience can be improved by standardising processes and ways of working by implementing a 'One Best Way' for Home Delivery, covering everything that happens under the roof of the CSC, and all key functions and processes feeding into it.

As an Operational Change Control and Planning Manager you'll ensure that we coordinate and plan all activities across our Home Delivery network to maintain and enhance our change control process, ensuring changes are appropriately delivered to colleagues balancing business priorities, performance improvements, cost savings with colleague experience.

Role overview:

As part of this role, you'll be responsible for:

• Project managing initiatives through the full governance cycle
• Keeping our Home Delivery colleagues at the heart of all decision making, influencing and governing stakeholders at levels
• Providing leadership and coaching to the wider teams
• Becoming the air traffic control for all our activity and workload ensuring we land reporting and highlight risk with our colleagues and wider business in an efficient and timely manner
• Monitoring change adoption to understand the best ways to deliver and embed change in the operation, making reactive recommendation as needed and over time, building a best practice toolkit for different types of change
• Keeping close to end users of change to understand how they are feeling and to identify opportunities for improvement
• Highlighting trends and opportunities to Leadership teams for ongoing improvement

You will need:

• Proven experience in change management or similar role
• Experience of leading, owning and managing change plans
• To be a proactive communicator at all levels
• Good business acumen, coupled with analytical skills to address complex issues
• Excellent planning, organisational, and time management skills
• Demonstrable resilience and a pro-active attitude
• Full valid UK driving licence and able to travel to all of our sites in UK and Ireland

It would be great if you had:

• Experience of Continuous Improvement approaches such as Lean, Six Sigma

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• Performance related bonus
• Competitive pension scheme
• Product discounts on the latest tech
• A range of wellbeing initiatives

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.]]>