Operational and Performance Manager
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Detailed job description and main responsibilities
1. Support to the Group Manager ensuring clear communication and robust implementation of policy, business objectives and agreed targets.
2. Provide support to the Group Director of Operations, Group Director of Nursing & AHP's and Clinical Director to ensure sound operational management of services and ensuring that services are continuously improved.
3. Support the group in the delivery of operational performance within the Medicine Group specialties to achieve delivery of national and local targets, the development and delivery of improvement plans.
4. In liaison with the Group Manager, Associate Group Manager and the Group Finance Manager agree and deliver against financial and activity profiles for relevant specialties, identify risks and implement and review risk reduction strategies.
5. Provide support in the implementation and review robust systems and processes so that specialty budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions.
6. Implement HR and governance strategies and policies within relevant services in order to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
7. Responsible for the improvement and delivery of targets by ensuring effective and efficient usage of Theatres, Treatment Rooms and day units.
8. To provide management of administrative staff ensuring robust processes are in place to schedule patients and utilize theatre lists and clinics fully meeting set Key Performance Indicators. In line with agreed performance metrics monitor, manage and hold team accountable to delivery of team scheduling targets.
9. Implement and review robust arrangements within relevant specialties to effectively deal with emergencies, in line with Trust policy, including elective and emergency admissions, major emergencies and mechanical failures.
10. To provide support and management to projects and key workstreams associated with services delivery.
11. Provide oversight of medical staffing rotas linking in with the Clinical and Operational management teams to ensure all key roles are covered.
12. Undertake project work when required as directed by the Group / Associate Group Manager.
STRATEGIC AND SERVICE DEVELOPMENT
13. Work in collaboration with the Group Management team to deliver robust business plans for specialties/services. In conjunction with senior colleagues, identifying opportunities for new markets and schemes to generate additional income and/or reduce expenditure.
14. Proactively engage in interagency working to develop and implement strategies/services that cross traditional organisational boundaries, encouraging a seamless health system from a patient perspective.
15. In conjunction with the Group Management Team assume lead responsibility within relevant specialties for the development and improvement of patient care through identifying and responding to opportunities for change that will lead to improvements in quality or efficiency and assist in the development of clinical practice.
16. In conjunction with the Group Manager, Associate Group Manager and Group Finance Manager assume lead responsibility for reviewing income and expenditure within relevant specialties and the production and delivery of strategies to ensure the business viability of specialties.
ORGANISATIONAL DEVELOPMENT
1. In conjunction with the Group Management Team maintain an open, proactive and collaborative culture within relevant specialties supported by effective two-way communication systems and processes that promote the achievements and activities of the relevant specialties and maintains clinical standards.
2. In conjunction with the HR Manager ensure that robust systems are established for the appraisal and continual development of all staff within relevant specialties, in line with the Knowledge and Skills Framework, promoting the effective use of skills and flexibility through professional and personal development.
3. Work with the Human Resources Manager to effectively and sensitively manage organisational change and employee relations issues within relevant specialties.
RISK MANAGEMENT
1. Support the Group Management team to develop, implement and review robust systems to effectively manage risks, including ensuring that risk registers are populated and utilised at specialty levels, in order to manage risk.
2. Manage the implementation within relevant specialties of, the provisions of the Trust's health and safety policy and all other policies, procedures and safety rules
For further details of the job role please see attached job description.
Person specification
Qualification/Training
Essential criteria
- See supporting documents
Desirable criteria
- see supporting documents
Experience
Essential criteria
- See supporting documents
Desirable criteria
- See supporting documents
Knowledge
Essential criteria
- See supporting documents
Desirable criteria
- See supporting documents
Skills and Abilities
Essential criteria
- See supporting documents
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.
In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.
If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.
We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.
Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.
All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- JD PS Ops & Performance Manager (PDF, 320.5KB)
- Candidate Information (PDF, 291.8KB)
- UHCW PostCard (PDF, 114.3KB)
- How to complete an application form & Values Fact Sheet (DOCX, 874.6KB)
- Welcoming Applicants with a Disability (PDF, 53.2KB)