Online Sales Executive

Who are we?

We are Motorpoint, the UK's leading omnichannel car retailor of nearly new cars. We have ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do)

You will be joining Motorpoint during an extremely exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.

So, if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life - PROUD, HAPPY, HONEST, SUPPORTIVE - by working TOGETHER, then Motorpoint is the place to be, and we are on a mission!

The Role

Online Sales Executive

Initial Salary: £15,000 + (Realistic OTE £40,000 with uncapped earning potential - our top performers earn in excess of £60k)

Location: Derby - This is not a remote role (although we do WFH reward days)

Hours: 37.5 hours over 7 days (alternative weekend day)

If you were to join us, here is what you want to know.

As part of the Online Sales team you will be key to our business growth and ensuring our customers get a first-class service.

You will be responsible for handling and managing the customer journey through the purchase of their vehicle online, ensuring we are providing the ultimate customer experience by supporting them throughout this process. You will be part of the team who generate over 35% of the company's total sales.

What will you be getting up to?

• Professional phone manner.

• Working as part of a team, to deliver a great customer service.

• Taking inbound phone calls to guide our customers through to purchasing their new car.

• Support and guide the customer through the finance and web order processes.

• Upsell of products we offer by tailoring to the customer's needs.

• Outbound pre and post collection calls from the web orders to generate a positive overall customer experience.

• Great time management skills to manage your own workload as well as supporting the daily tasks within the team.

• Deliver exceptional customer experience to every customer you come in contact with.

• Above everything else, you`ll live the Motorpoint values of Proud, Honest, Supportive and Happy, you'll also be ready for some serious fun

• Full training will be provided

What do we need from you?

You will need to have a background or a desire to deliver. Experience in Customer Service or Call Centre environment preferred but not essential.

We want people who are passionate about what they do, have a real sense of self drive and determination, share our values and put the customer at the centre of what you do then we should talk!

What is in it for you?

• Paid time off every month to do something that makes you happy
• 28 days holiday plus days off for your birthday, getting married or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts & cash back at hundreds of high street retailers & restaurants through our "My M.O.T" platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed]]>