One Stop - Post Office Officer in Charge

One Stop • Fair Oak, Eastleigh • Permanent • Working hours Monday -Saturday • Apply by 13-Mar-2026

In my role, I consistently deliver high standards across both retail and Post Office operations. I achieve green scores in audits and mystery shopper visits, ensure accurate promotions, and provide excellent customer service. I support business growth through strong product knowledge, effective cash and compliance management, and by promoting add-on sales. I lead my team with a focus on performance, training, and values, ensuring all targets are met while maintaining a safe, customer-focused environment.

What is in it for you

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We're passionate about creating a welcoming environment for both our customers and our colleagues and we're always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. That's why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers - and that's reflected in the wide range of benefits we offer.

To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Community Involvement

At One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we're proud to give back in meaningful ways.

Over the past decade, we've raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

Working with us means you'll have the chance to make a real difference whether it's climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about.

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. We're proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

As a Disability Confident Leader (Level 3), we're committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please Click here.

Our six colleague networks Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please Click here

*One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.*

You will be responsible for

• I report potential losses, hazards, and ensure compliance with POL rules and regulations.
• I attend training courses and have action plans in place to improve any Red/Amber feedback.
• Absence is kept below 3%, and return-to-work interviews are completed.
• I recruit effectively, filling vacancies within four weeks, and manage people issues within required timescales.
• My AOM provides positive feedback on my people management, and staff are paid correctly and on time.
• I hold regular performance discussions, develop talent, and address underperformance professionally.
• I drive my own development, share communications and best practices, and keep my team informed of targets and performance.
• All staff complete Regulatory Compliance Training, and cash declarations are accurate and timely.
• We work together as one team, treat each other with respect, and live the company values.

• I am BRAG-rated green on my performance review and ensure the safety, health, and welfare of colleagues and customers.

Pre-Employment Requirement
All successful candidates must complete a P250 background check before starting in the role. This check is conducted by Post Office Ltd and is a mandatory part of the onboarding process.

You will need

Skills I Need

• Leadership & People Management
• Customer Service Excellence
• Operational & Compliance Knowledge
• Communication & Team Collaboration
• Business & Commercial Awareness
• Personal Development & Accountability