Oncology Service Manager

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Detailed job description and main responsibilities

1. Strategic Planning and Service Development

• Develops and implements long term service strategy and policies for managed areas that fully reflect the direction and service needs of the Trust, in line with corporate strategies of stakeholders and linking directly to relevant legislation as well as national and local healthcare guidance and initiatives. Resolves conflict, where they arise, relating to service provision.
• Responsible for the interpretation and implementation of broad policies and NHS guidance, contributes to corporate policies and strategy and develops services locally in line with them.
• Leads and coordinates service objectives ensuring relevance to local and national priorities.
• Plays a key role in service planning for departments, develops and implements long-term strategic plans for continued development of services.

2. Service/Operational Management

• Coordinates operational management of departments working closely with Clinical Director, department leads, Nurse Clinicians, other service managers and divisional management team.
• Plans and implements strategy for operational management so as to meet organisational performance plans within agreed budgets and timescales.
• Provides leadership and direction for departmental managers within division, ensuring clear
• Communication of policy, business objectives and agreed targets.
• Ensures the implementation of effective and appropriate performance management systems and processes to ensure delivery of performance targets.
• Leads services on the performance management agenda. Develops and introduces strategies and process changes to ensure recurrent achievement of activity at target levels. This includes liaison with clinicians to influence working practices to achieve the necessary changes.
• Interprets and analyses highly complex data in relation to performance management, interpreting performance management reports and producing or contributing to the production of these as required.
• Ensures the Directorate has good governance structures in place.
• Responsible for the Quality agenda within the Directorate. This includes investigating incidents, complaints and PALS, and producing reports and complaint responses in line with Trust requirements. Where these tasks are delegated, ensures that there are processes and systems in place to support the appropriate and timely completion of these
• Leads on substantial programmes of work to improve services across pathways of care or for specific care groups as designated.
• Develops own work plan in line with divisional and Trust objectives.

3. Service Improvement

• Manages improvement in patient and carer experience and the efficiency with which services operate by appropriately utilising service redesign techniques such as process mapping, demand and capacity, statistical process control, and discovery interviewing whilst simultaneously embedding the use of these tools in the Division.
• Deploys change management techniques to deliver service improvement.
• Utilises and interprets research and audit findings appropriately to aid the development of new managerial guidelines, protocols and facilities which will support improvements.
• Is responsible for writing and producing service improvement reports and project updates.
• Produces business cases for new developments and in line with the Trust Business Case process.
• Ensures that there are developments and improvements across the entire pathway by undertaking work in the allocated area, in line with Divisional and Trust objectives.
• Leads and delivers on specific projects, which will bring about an improvement in the provision of health care services within the Division in collaboration with operational managers and their teams.
• Ensures that regular progress reports, data sources and overall service details are produced and submitted to Divisional Board
• Regularly attends and participates in team meetings, and work closely with the other service managers within the Division.

4. Financial Management & Business Planning

• Takes responsibility for, and manages service budgets.
• Leads on business planning for the department, ensuring that there is an agreed performance management framework to effectively monitor the delivery of the annual business plan and that any conflict with respect to content and delivery is reconciled.
• Prepares robust business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs highly detailed and complex option appraisals in order to inform decision making process, to include redesign of services, capital projects.
• In liaison with the Divisional Manager and the divisional accountant contributes to budget setting for all services within area of responsibility
• Ensures organisational procedures are deployed across department for control of activities against budget.
• Ensures that services work to achieve organisational effectiveness and deliver services within available resources.
• Develops schemes and action plans to implement cash-releasing efficiency savings targets.
• Support trust wide implementation of cost improvement programs
• Uses and analyses financial information systems to ensure robust systems for financial monitoring, budgetary performance and appropriate allocation of funding for service.
• Using contractually agreed performance indicators monitors service provision of external service providers.

5. Human Resources Management

• Implements Trust strategy and policy for HR management and development Including recruitment & selection , discipline, grievance, performance appraisals and essential training for all staff in the Directorate including medical staff.
• Develops and implements departmental workforce plan as part of business planning process in line with Division and Corporate HR strategies.
• Ensures appropriate departmental structures and skill mix to enable and empower individuals to make decisions, where appropriate, and that individuals have clearly defined responsibility and accountability.
• Ensures effective recruitment processes are implemented within departments compliant with Trust policy. Chairs appointment panels
• Ensures that appraisal systems are implemented and cascaded to all staff within departments.
• Provides appraisal/performance review resulting in clearly understood objectives and personal development plans that reflect both the needs of the Trust and the longer term goals of staff.
• Takes action under Trust personnel policies (e.g. grievance, disciplinary, capability) where necessary.
• Ensures systems are in place within departments to identify poor performance, conduct issues and that any individuals identified are appropriately supported and managed within Trust policies.
• Ensures that grievances and whistle blowing are treated appropriately and within Trust policies
• Ensures that the service adopts flexible working practices that meet the Working Time
• Directive and achieve a fair balance between the preferences of individual members of staff, the needs of the service, and the preferences of the whole staff group.
• Oversees medical rotas ensuring junior doctor rotas are fit for purpose and in line with national guidance. This includes responsibility for the hospital out-of-hours junior doctor rota and the Medical Oncology middle-grade rota.
• Ensures that communication mechanisms operate effectively so that a culture is promoted where all staff can become involved in influencing and supporting the achievement of quality improvement and patient-focused care.

6. Communication

• Communicates highly complex and sensitive information on compliance with performance targets, strategic objectives resources, staffing and service related information, with senior managers and directors within Trust and across other external organisations and agencies.
• Presents Directorate Business cases to committees across the Trust as required as part of the Trust Business Case process.
• Negotiates influences, persuades and reconciles conflicting views in a challenging environment in a manner that ensures corporate credibility and fosters effective and lasting relationships with colleagues, staff, patients and other stakeholders.
• Develops and implements processes that support good communications within service areas and the division
• Ensures effective communications and engagement with other divisions within Trust, promoting the interests of the Division of Clinical Support and Specialist Surgery using negotiating and influencing skills to ensure that services managed are considered in the planning and development processes of other clinical groups.
• Undertakes presentations to staff groups and the public.

7. Education, Training, Audit, Research and Development

• Ensures training and development plans are in place across all services and those training needs analyses are regularly reviewed in order to determine optimum staff to deliver present and future service.
• Takes responsibility for personal continuing professional development.
• Participates in and leads projects and audit, including trust-wide audit.

8. General

• Participates in management on-call and weekend/bank holiday site management rota

Person specification

Qualifications

Essential criteria

• First Degree
• In depth professional knowledge plus additional specialist knowledge in financial management, performance management, service improvement, staff management, acquired through training and experience to Masters level.
• Proven experience of staff management.
• Expected to maintain, improve and update professional knowledge and skills and participate in continuing Professional Development

Experience

Essential criteria

• Extensive experience in a managerial leadership role including line management of staff from a range of professional backgrounds
• Extensive experience of working in an NHS environment with a range of professional groups.
• Considerable understanding and experience of managing complex services, including exposure to solving a range of operational and strategic problems.
• Proven track record of leadership, managing redesign, organisational change, service activity and service reconfiguration.
• Track record of delivering against set objectives and achieving key organisational targets, demonstrating continuous performance improvement.
• Experience of designing and implementing policy and long term strategic plans
• Experience of managing large groups of staff and implementing HR strategies and policies
• Experience of managing budgets, business cases and successful project management
• Experience of working in a pressurised, unpredictable environment

Skills

Essential criteria

• Strong leadership and motivational skills - able to work effectively with a diverse team located on multiple sites
• Ability to communicate effectively with individuals at all levels and across agencies
• Well- developed political awareness, influencing, negotiation and conflict resolution skills
• A team player who can work effectively with clinical and managerial colleagues
• Highly developed analytical skills and the ability to deduce key points from highly complex data in order to make decisions
• Good presentation skills, ability to prepare and present reports for consideration at Divisional Board or equivalent

Desirable criteria

• Innovative and creative, ability to interpret and implement national and local strategy and policy drivers relevant to all services within division
• High level of interpersonal skills both written and verbal, persuasive and facilitative

Knowledge

Essential criteria

• Knowledge across a range of clinical areas, the NHS and changes within it
• Knowledge of national political agenda, the external environment, including national and regional strategies and priorities
• Knowledge of change management and quality improvement theory
• Knowledge of strategic management processes and their application
• Sound knowledge of clinical governance and risk management agendas
• Knowledge of business planning process and its application in service delivery
• Understanding of IT systems and appreciation of their application and management in order to ensure effective service delivery

Values

Essential criteria

• Ability to demonstrate the organisational values and behaviours

Other

Essential criteria

• A corporate player, able to successfully link strategy and operations.
• Assertive, confident and able to work under own initiative
• Emotionally resilient
• Ability to function under pressure and meet deadlines whilst maintaining a high quality of work pressure
• Ability to work management on-call
• Highly computer literate

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.

By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description and Person Specification (PDF, 211.3KB)
• The Christie Values and Behaviours (PDF, 919.5KB)
• Strategy Brochure (PDF, 1.0MB)
• Travel to The Christie (PDF, 3.8MB)