Onboarding & Implementation Project Manager

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Description

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

We are looking for a dynamic, energetic, and self-motivated employee to lead our biggest and most complex customers through implementations of the Papaya solutions, as well as identifying and raising risks internally and externally. The Project Manager drives the delivery of implementations, manages, creates, coordinates, and prioritizes projects and tasks, leads timelines, maintains project plans, and communicates status to implementation team members, senior management, and customers.

You will:

• Join the pre-sales team in the last mile of a customer deal to create an efficient rollout plan and ensure the necessary resources are ready for the onboarding
• Develop detailed project plans, schedules, project timeline, status reports, and processes to ensure customer satisfaction, project continuity, and the timely delivery of services.
• Create, optimize, and drive schedules and project plans across cross-functional teams, partners, and customers.
• Anticipate, recognize, and work through resistance or setbacks, work well with others when conflicts arise, ensure alignment with objectives, and ensure project is on schedule.
• Lead customer interactions and act as the main point of contact throughout the implementation, including scheduling and setting the agenda for weekly implementation meetings, preparing status reports, and following up on outstanding deliverables.
• Run the planning and scheduling of multiple simultaneous customer implementation projects.
• Partner closely with the Papaya Implementation team on delivery of projects that fall within a larger, strategic program of customer work.
• Monitor and measure program/project performance using appropriate tools and techniques.
• Ensure projects are implemented within contractual obligations and established timelines. Escalate to leadership when implementation projects are at risk.
• Maintain positive customer relations utilizing strong communication and customer leadership skills.
• Work cross functionally with other Teams at Papaya to ensure appropriate follow-up of identified customer needs.
• Identify, along with members of the consulting team, additional services which will add value to customers thus enhancing their experience with Papaya.
• Participate in internal projects as needed.

Requirements

• 5+ years of experience in a Project Management and/or Sr. Project Management role.
• Experience leading large projects and partnering on delivery of multi-faceted engagements, ideally in the Payroll/HR/Workforce management industry.
• Ability to lead multiple customers and projects/tasks simultaneously.
• Desire to actively lead customers and maintain customer satisfaction through timely follow-up and thorough communication and internal escalations to leadership as needed.
• Strong internal communication skills including the ability to work with all groups and levels of the organization (customer success, sales, marketing, legal, product, operations, finance, senior management).
• Must possess initiative to produce improvement initiatives both internally and with customers.

Nice to have

• Internationally recognized Project Management certification