Omni-Channel Account Manager

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Where does this role fit in?

This is an exciting opportunity to coordinate and facilitate the production and delivery of in-store Point of Sale (POS) for main campaigns and LRM assets as well as digital, ecomm and web assets for the KFC account. The Cross-Functional Account Manager works directly with the KFC marketing and is responsible for the keeping all projects/campaigns within budget and on time. The role exists in support of the Senior Account Manager & Account Director and focuses on verification, accuracy and completeness of print ready artwork and digital assets using our bespoke approval system Media Centre and Monday.com boards, plus managing print POS using our roster of suppliers. This role requires commitment, resilience and a keen focus on project management.

Your day-to-day responsibilities include:

• Receiving briefs from key KFC client stakeholders and clearly communicating timelines, creative templates that will be followed and costings across main campaigns and LRM (Local Restaurant Marketing).
• Linking all briefs back to the KFC marketing managers and managing the relationships between Franchisees & Marketing team to ensure campaigns run smoothly and artwork can be approved in good time.
• Lead pre-production & WIP meetings for your business unit per campaign (prior to briefing artwork) to ensure KFC marketing have given a clear finalized artwork brief
• Demonstrating knowledge of client ways of working when relaying briefs and feeding back; using instinct and insight combined with a good understanding of the client to access the brief requirement.
• Developing and maintaining project timelines, including accommodating last minute client requests and changing priorities, assessing project risks and escalating as necessary to the Senior Account Manager.
• Maintain a great relationship with ITG Artwork & Digital Production Teams & our roster of suppliers and flag urgent or large campaigns in advance, giving them realistic deadlines to support resource. Working closely with both parties to ensure projects remain on brand and meet the brief.
• Working closely with the LRM Creative Account manager, manage through the production side of the LRM assets to make sure they hit all critical paths and clear communication with KFC client stakeholder who will manage the Franchisee.
• Being the gatekeeper of quality; ensuing all work the client sees has been sense checked and is of the highest quality before being shared.
• Brief final artwork to ITG Production team using Media Centre & Monday.com, with enough time for them to complete the job well, especially during busy periods. Avoid bottle neck artwork periods by pre-planning and having open discussions with the wider team on when artwork is expected to be briefed.
• You will accurately manage information from the KFC marketing teams and Franchisees, formulating full production and artwork briefs, producing detailed print specifications and maintaining print allocations for POS material, as well as producing detailed digital scheduling allocations for digital assets via our tech systems.
• Ensure that printers and have been engaged each campaign on deadlines, workload and realistic timings based on when they will final artwork and a PO/final allocation.
• Ensure that ITG Production & Digital teams have been engaged each campaign on deadlines, workload and realistic timings on when they will receive final master artwork approved. To then manage the rollout of price variants across all assets.
• Ensure all KFC budget trackers are kept up to date, and costs are communicated regularly with the Senior Account Manager & Account Director and client marketing teams.
• Ensure Purchase Orders are raised in good time in advance of the agreed SLAs and all issues are flagged in advance with your Senior Account Manager and the KFC teams.
• Demonstrating strong organisational skills by making sure all status updates are updated throughout the day for sight of the client and ITG senior management team.

Requirements

What can you bring to the table?

Just have a look below, if this sounds like you it's definitely worth putting yourself forward:

• Understanding artwork, print production and digital, and the challenges that come with these specialist disciplines.
• Computer literate with strong knowledge of Excel
• Highly numerate and commercially aware
• Experience of POS within a retail/Hospitality business.
• Proven client service and account management skills and experience
• Excellent attention to detail combined with a good level of written English / grammar
• Solid knowledge of creative processes with a strong marketing background
• Proven project management and organisational skills, with the ability to multi-task a must

• Comfortable working in a faced-paced environment
• Able to problem solve, find solutions and remain calm under pressure
• Strong commercial acumen for accurate job estimation, invoicing and budget management
• Time management skills to effectively meet project deadlines and SLAs

Professional Experience

• Experience of working in an agency / account management environment, or a client-side marketing role (or a mix of both)

Desirable skills

• Experience working closely with creative team.
• Hospitality / F&B brand experience beneficial but not essential.

Benefits

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time.
• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments.
• Smart Working Options - spend up to 40% of your working week from home.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme - save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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