Offsite Pathway Manager

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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

To lead on the management and support of every aspect of a patient's pathway both internally to the organisation and externally (Independent sector and Mutual Aid NHS hospitals) ensuring the oversight of the effective and timely transfer of patients.

To support the General Manager for the RTT management of a specified surgical service(s) elective recovery improvement plan. The delivery of national waiting times targets is one of the Trust's key priorities, and the use of offsite elective capacity in an efficient way is critical to delivering these critical performance targets.

Successful relationship management and influencing skills are key to the role. The post-holder will have very significant patient contact (usually via telephone). They will be responsible for obtaining consent from patients to be treated at an offsite provider, give information as required, co-ordinate every aspect of the patient's offsite pathway, and address any concerns or complaints.

The post-holder will also need to work closely with Divisional Management Teams, Clinicians, and the Trust's corporate performance team. They will need to ensure accurate records of the pathway are kept on the patient information system at every step of the pathway and ensure Directorates have carried out their responsibilities in terms of reviewing patients, transferring notes, recording outcomes and organising patient follow-ups. An organised and systematic approach to dealing with complex

Main duties of the job

To lead on the management and support of every aspect of a patient's pathway both internally to the organisation and externally (Independent sector and Mutual Aid NHS hospitals) ensuring the oversight of the effective and timely transfer of patients.

To support the General Manager for the RTT management of a specified surgical service(s) elective recovery improvement plan. The delivery of national waiting times targets is one of the Trust's key priorities, and the use of offsite elective capacity in an efficient way is critical to delivering these critical performance targets.

Successful relationship management and influencing skills are key to the role. The post-holder will have very significant patient contact (usually via telephone). They will be responsible for obtaining consent from patients to be treated at an offsite provider, give information as required, co-ordinate every aspect of the patient's offsite pathway, and address any concerns or complaints.

The post-holder will also need to work closely with Divisional Management Teams, Clinicians, and the Trust's corporate performance team. They will need to ensure accurate records of the pathway are kept on the patient information system at every step of the pathway and ensure Directorates have carried out their responsibilities in terms of reviewing patients, transferring notes, recording outcomes and organising patient follow-ups. An organised and systematic approach to dealing with complex

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

To lead on the management and support of every aspect of a patient's pathway both internally to the organisation and externally (Independent sector and Mutual Aid NHS hospitals) ensuring the oversight of the effective and timely transfer of patients.

To support the General Manager for the RTT management of a specified surgical service(s) elective recovery improvement plan. The delivery of national waiting times targets is one of the Trust's key priorities, and the use of offsite elective capacity in an efficient way is critical to delivering these critical performance targets.

Successful relationship management and influencing skills are key to the role. The post-holder will have very significant patient contact (usually via telephone). They will be responsible for obtaining consent from patients to be treated at an offsite provider, give information as required, co-ordinate every aspect of the patient's offsite pathway, and address any concerns or complaints.

The post-holder will also need to work closely with Divisional Management Teams, Clinicians, and the Trust's corporate performance team. They will need to ensure accurate records of the pathway are kept on the patient information system at every step of the pathway and ensure Directorates have carried out their responsibilities in terms of reviewing patients, transferring notes, recording outcomes and organising patient follow-ups. An organised and systematic approach to dealing with complex

Person specification

Application form

Essential criteria

• At least 3 years NHS experience

Application form

Essential criteria

• GCSE or equivalent

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• candidate information pack (PDF, 317.8KB)
• Working at LGT (PDF, 4.2MB)