Office Manager & Receptionist

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The Company

This is a unique opportunity to join a rapidly growing physical gold and silver brokerage that has been up and running for 6 years with total revenues more than £100 million. Frequently featured in editorials such as the FT, Reuters, WSJ, Daily Mail, Metro and CNBC. Our strong brand profile has quickly enhanced our credibility resulting in impressive conversation ratios from enquiries to sales.

A non-corporate environment with a focus on the bigger picture and the bottom line. Our company thrives on a culture where the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy are the foundational values guiding our actions and interactions. We believe great people make a great company and so we are dedicated to fostering an environment where ambition flourishes, ideas are valued, and work-life balance is paramount.

Join our supportive & professional team, who take pride in both their work and each other.

The Role

This is a multifaceted role that will provide essential support to our business operations, ensuring smooth day-to-day activities in a fast-paced environment. The ideal candidate will be a proactive, detail-oriented person who can manage administrative duties, assist with customer service, and help maintain an organised and professional office atmosphere.

As a maturing company enjoying sustained expansion, this role has the opportunity and flexibility to grow.

Role responsibilities

Reception & Client Support

• Greet clients and visitors, providing a professional and welcoming first impression.

• Answer and direct incoming phone calls and emails, addressing inquiries or routing them to appropriate teams.

• Schedule and coordinate appointments and meetings for clients and staff.

Office Support

• Support day-to-day office operations, including ordering office supplies, maintaining inventory, and ensuring office equipment is functioning properly.

• Coordinate with external vendors and service providers, building strong relationships.

• Handle incoming and outgoing mail and courier services.

• A variety of office based ad-hoc tasks

General Assistance:

• Provide ad-hoc support for various projects and tasks as needed.

• Assist with event planning, company meetings, or other office-related activities.

• Have a hand in designing and developing our new office space by suggesting and implementing ideas, ensuring a vibrant, fun, and productive workplace.

Requirements

• Minimum of 2 years' relevant experience.

• Strong software expertise with in-depth experience in Microsoft Office Suite (Word, Excel, Outlook), collaborative tools such as Microsoft Teams, SharePoint, and OneDrive, for team communication, and project collaboration.

• Familiarity with scheduling meetings via Teams, using PowerPoint for presentations, and leveraging Excel for data analysis and reporting is essential.

• Good time-management and planning skills.

• Have a 'can do' approach and is tenacious.

• Ability to work under pressure and flexibility to cope with changing priorities.

• A team player who can work on their own initiative

• A confident communicator, both verbal and written

• A diligent approach to work with a keen eye for detail

• Confident to express an opinion and unafraid to challenge.

Benefits

Package & Hours

• Monday to Friday, 9 am - 5.30 pm (1-hour lunch break).

• £28,000 - £32,000 (dependent on experience).

• Generous pension scheme.

• Hybrid - home/office working schedule.

Holiday & Benefits

• 25 days annual leave, plus bank holidays

• An extra day of holiday for your Birthday

• An extra day to volunteer

• Private Healthcare & Health Cash Plan

• Christmas closing (confirmed annually)

• Regular Company Days and social activities

• Discounted gym membership

• Individual training budget and study support

• Access to our Electric vehicle leasing scheme

• Access to our Cycle to work scheme

• Generous family leave policies

• New office with a vibrant atmosphere located in Central London with a plethora of great food options

• A positive, ambitious, and rewarding culture