Office Manager

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About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Location: The Bower, The Tower, 207 Old St, London EC1V 9NR

Working Pattern: Office based 5 days per week

Role Overview

Are you a dedicated and experienced office manager with a passion for creating welcoming and organised environments? We're looking for a skilled and reliable individual who sees office management as their career and excels at attention to detail. As the first point of contact at our vibrant London office, you'll bring positivity and professionalism, ensuring our team and visitors feel welcome and supported.

In this role, you'll handle scheduling, coordinate travel bookings, and manage a variety of office duties-all while creating a friendly and efficient atmosphere. Supporting the executive team, you'll take charge of logistics, including diary management and arranging international travel. If you're committed to a career in office management and take pride in keeping things running smoothly, we'd love to meet you!

What You'll Be Doing

• Front Desk Dynamo: Create a warm, welcoming atmosphere as you greet our employees and visitors with a smile that brightens their day.
• Guest Experience Extraordinaire: Be the point of contact for guests-ensuring their visit is seamless and enjoyable, assisting with bookings and providing directions as needed.
• Mail Magician: Keep the flow of incoming and outgoing mail efficient-sorting, distributing, and logging deliveries like a pro.
• Office Vibes Curator: Help maintain an organised and tidy workspace, ensuring the office feels like a place everyone wants to be.
• Supply Sorcerer: Ensure our snacks, refreshments, and office essentials are always stocked and ready, conducting daily checks to keep things running smoothly.
• Event Assistant: Pitch in to help deliver regional company events that bring our teams together.
• Special Projects: Assist with exciting projects and one-off tasks, contributing to the fun, fast-paced environment at Fresha.
• Team Collaborator: Work closely with other regional office teams to ensure smooth communication and coordination across our global network.

This list isn't exhaustive-there'll be plenty of other fun tasks to keep you on your toes!

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Who We're Looking For

• We're seeking someone who's not only experienced but also full of enthusiasm and energy. If you love making people feel special, enjoy the satisfaction of a well-organised space, and thrive in an environment where no two days are the same, this could be your next big adventure.
• Experience: Proven experience as a Receptionist or in a similar role.
• Customer-Focused: You're all about the people-friendly, approachable, and dedicated to making sure everyone feels great.
• Communication Superstar: Strong verbal and written communication skills are key.
• Organised: You have an eye for detail and can juggle multiple tasks effortlessly.
• Tech-Savvy: You're comfortable with tools like Google Suite and Slack.
• Empathetic: You can read people well, handling all situations with care and professionalism.
• Calm Under Pressure: You don't get rattled when things get busy-you stay cool and collected.
• Problem Solver: You can think on your feet and tackle challenges head-on.
• Adaptable: You're flexible and ready to embrace change in our dynamic office environment.

Bonus Points

• Passion for the beauty and wellness industry.
• An interest in technology and how it can make things better.

Interview Process

• Video Intro: Send a video introduction of yourself, 3 - 5 mins long
• First stage: In person interview with People / Talent team, 45 - 60 mins
• Final stage: In person interview with Chief People Officer & panel friends, 60 mins

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe

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Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.