Office & Maintenance Manager

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Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

This role is responsible for ensuring the smooth operation of the Company's office, general facilities maintenance, health & safety and governance. The successful candidate will be based in our Ipswich office.

Key Tasks

• Ensure visitors sign in and out and have required visitors pass
• Managing any deliveries and making sure they go to correct employees if required
• Ensure all consumables are stocked
• Ordering general supplies for the Company
• Organising travel and accommodation
• Booking catering for internal and external client meetings.
• Managing Ipswich office car parking.
• Answering the telephone and directing calls as required.
• Housekeeping duties as required including setting up refreshments for internal meetings and washing up.
• Support offshore procurement team for all Ipswich office related purchases
• Manage Site Security & own Manual
• Manage access control system, creating and deactivating all passes
• CCTV Management and Monitoring
• Perform minor onsite repairs
• General outside maintenance ensuring all pathways and accesses to building are clear and free of risk
• Scheduling contractors for major repairs as required
• Liaising with external suppliers i.e. security alarms, vending and building maintenance.
• Discussing maintenance concerns with the employer and communicating these to Maintenance Workers
• On-call and responding to emergency maintenance needs
• Point of Contact for Health & Safety (First Aiders/ Fire Marshals etc)

Reporting directly to Head of Claims & Operations. This role will have contact with all levels within the Company and will also liaise with external bodies.

Qualifications

Essential

• Educated to GCSE Level or equivalent
• Good communication and interpersonal skills
• Good organisational skills
• A thorough working knowledge of MS office applications.
• Must be numerate
• Minor repair knowledge (plumbing/ painting etc)

Functional/ Technical Skills

• Good Keyboard & Typing Skills
• Good Telephone Manner
• Good MS Office Skills

Generic Competencies

• Communication
• Results Focus
• Client Focus
• Developing Self and Others
• Problem Solving
• Quality Focus
• Commercial Awareness
• Systems of Work
• Handling Systems

Additional Information