O2C Liaison Manager

• Facilitate and coordinate meetings and encourage problem solving across both divisions. Be the official point of contact and act as the first and main point of contact between the business divisions and the O2C Team.
• Relationship Management: Maintain strong relationships, attending meetings and events to stay informed about developments in their field.
• To take responsibility and drive accountability for any actions agreed on behalf of the O2C team.
• Convey information and ensure that all parties understand and have access to the necessary information.
• Develop a deep understanding of the business division's needs, expectations, and concerns. Act as their advocate and representative to ensure their interests are represented and addressed.
• Conflict Resolution: Identify and resolve any conflicts or issues that arise between the divisions. Mediate conversations, negotiate compromises, and find mutually beneficial solutions. Foster a positive and harmonious working environment.
• Project Support: Provide support to ongoing projects by coordinating activities, tracking progress, and reporting status updates to relevant stakeholders. Ensure that project-related information is properly documented and shared.
• Identify opportunities for improvement. Proactively identify opportunities for improvement and innovation. Share relevant knowledge and insights with stakeholders to enhance their understanding and decision-making processes.
• Information Management: Manage the flow of information between both divisions. Keep all stakeholders informed about relevant updates, changes, or decisions. Ensure that all necessary documentation is properly organised and accessible.
• Strategic Planning: Contribute to the development and implementation of strategic plans by providing valuable insights and recommendations based on our understanding of stakeholder needs and interests.
• Gathering and Analysing Information: Collect and analyse information from various sources to understand the needs and goals of the O2C Team. This helps identify areas for collaboration and develop strategies.
• 1Collaborating with Team Members: Work as part of a team, coordinating efforts, sharing resources, and supporting team members. (Includingattending regular meetings with the O2C team and the business divisions to review debt collection efforts and any disputes and escalations acrossall the teams).

Qualifications

A level grade B expected but no formal qualifications required.]]>