NWL Project Engagement Manager

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About Us:

The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for "Hillingdon to deliver the best primary care outcomes for patients in the whole of London". We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are 'of the NHS' but independent, innovative and transformational.

The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.

Our Values:

Job Summary:

We are seeking a motivated and proactive individual to support the NWL Health and Wellbeing Temperature Check Programme through practice and PCN engagement.

This role focuses on building relationships with GP practices and Primary Care Networks (PCNs) to generate interest in the programme and expand participation across NWL. The successful candidate will help promote the offer, support workforce wellbeing initiatives, and contribute to achieving programme engagement targets.

This opportunity would suit someone who is target-driven, confident communicating with stakeholders at all levels, and interested in expanding their knowledge of NWL systems and workforce wellbeing initiatives.

What We Offer

• Flexible working arrangements
• Training and mentorship to support the role
• Opportunity to build NWL knowledge and stakeholder engagement experience
• Exposure to programme delivery and workforce wellbeing initiatives

Primary Responsibilities

• Engage with GP practices and PCNs through local borough Training Hub meetings, email communication, telephone calls, and on-site visits
• Develop a strong understanding of the Health & Wellbeing Temperature Check programme and act as a subject matter expert
• Share information about the programme and communicate the benefits of hosting a temperature check
• Support the maintenance and updating of the NWL practice contact database, ensuring main contacts are current
• Work towards a monthly engagement timetable and contribute to meeting programme performance targets
• Maintain professional written and verbal communication with all stakeholders

Personal / Professional Development

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Attend any relevant training or updates required to support the role

Quality

The post-holder will strive to maintain quality within the role, and will:

• Alert other team members to issues of quality and risk
• Work to Confederation and NWL protocols
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
• Effectively manage own time, workload and resources

Health and Safety / Risk Management

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified
• The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Equality and Diversity

• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Patient Confidentiality

• The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with The Confederation Information Governance Policy and procedures.
• The post holder should not divulge patient information unless sanctioned by the line manager and required for the role.
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Communication & Working Relationships

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Be familiar in all mediums of communications such as email, newsletters, telephone etc
• Communicate effectively with patients and carers
• Recognise people's needs for alternative methods of communication and respond accordingly
• Communicate effectively to outside agencies
• Communicate clearly with member/non-member practices, PCNs and NWL Training Hub
• Establish and maintain effective communication pathways at all times with project team members.

Special Working Conditions

• The post-holder may be required to travel independently to different sites and venues to attend meetings etc.
• On occasion the post-holder may be required to work on an evening or weekend due to training support required

Job Description Agreement

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Essential Criteria

• Ability to plan, co-ordinate and deliver programme of work on time and to a high standard
• Excellent organisational skills with attention to detail and an ability to finish tasks completely and to a high standard
• Ability to keep full, accurate and up to date records to a high standard
• Excellent time management
• Strong communication and interpersonal skills
• Confidence engaging with colleagues and stakeholders at all levels of the workforce
• Self-motivated and target-driven approach
• Ability to work independently and manage time effectively
• Innovative and creative thinking
• Demonstrates honesty and integrity and promotes fairness
• Good interpersonal skills to develop and maintain good working relationships with member practices and key stakeholders
• Good listening skills
• Basic knowledge and skills in using Microsoft office systems e.g. Word, Excel, Powerpoint and Outlook

Desirable Criteria

• Experience of working in primary care
• Good knowledge of the workforce issues within primary care
• Knowledge of current national and London-wide agendas and responsibilities
• Understanding of local systems