Notice Processing Unit Senior Supervisor

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Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Worker Category: Fixed Location Worker

Salary: £37,410 - £40,083 per annum (pro-rata for part-time)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 3rd October 2024

Interview Date(s): To be arranged

An opportunity has arisen for a supervisor to join the Notice Processing Unit within the Environment and Transport Department. We are looking for someone to support the Team Manager to develop and deliver effective and efficient administration services relating to Civil Parking Enforcement including the processing of legislative notices and overseeing residents parking permits.

About the Role

You will be office based at County Hall and will be responsible for the supervision of a small team of Parking Administrators and the running of overall services relating to Civil Parking Enforcement & associated legislation. In addition, you will be responsible for managing the camera enforcement vehicle service provided to countywide schools and other locations.

You will deal with queries, complaints, and Freedom of Information requests from customers both internal and external and will be responsible for dealing with Highway Management System enquires on behalf of the team.

You will respond to queries from members of the public, elected members and other interested parties in a constructive and professional manner both in writing and verbally.

You will be liaising with schools, businesses, police, elected members and other interested parties to ensure good working relationships and to facilitate harmonised cross party working to the wider community.

About You

To apply for this post, you must:

• Have a management qualification (ILM3) and significant previous experience in managing or supervising staff including performance management.
• Have excellent communication skills including the ability to negotiate, shape and influence to achieve successful outcomes and ICT skills, including knowledge and understanding of Microsoft office programmes and databases
• Be able to adapt to varying workloads and priorities, working to tight timescales and to agreed targets
• Have experience of dealing with irate or distressed customers and be able to respond confidently and skilfully with understanding and diplomacy
• The ability to plan, organise and prioritise work within tight timescales
• Have experience of working in partnership with other areas of an organisation and external stakeholders
• Be able to converse at ease with customers and provide advice in accurate written and spoken English; this is essential for the post.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Marianne Buckby, Team Manager

Telephone: 0116 3052803

Email: marianne.buckby@leics.gov.uk

How to Apply

Please apply sending us your CV as well a supporting statement, detailing how you meet the requirements of the post. The supporting statement should be no longer than 500 words.

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

About Us

About Leicestershire County Council

Leicestershire County Council is a Stonewall Top 100, Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it's like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us