NOC Manager
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Location: Bristol
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: 37.5 Mon- Fri
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Security team and experience bringing intelligent technology and advanced threat expertise to organisations that form the UK's Critical National Infrastructure, this specialist team helps to simplify their day-to-day cyber security operations, enabling their own people to focus on their bigger strategic priorities.
What you'll do
To be responsible for the management of a shift team/ shift leadership to support customer networks and network services, providing the customer with assured levels of service on in line with their Service Level Agreements (SLA's)
To lead a shift team responsible for management of the customer networks and end to end management of services across those networks.
*Successful candidates Must be able to achieve developed vetting (DV) clearance*
• Accountable for the delivery of the relevant operational SLA and KPI's in line or exceeding the commitments to the Business, for the Converged Network.
• Accountable for operationally managing the stakeholders: - Field, NOC, Customer Service Desks, related VBSE Services, Customer Operations and delivering the SLA and KPI's
• Ensure that all Major Incidents are efficiently managed and effectively communicated to the stakeholders. All necessary steps are taken to minimize the resolution of Major Incidents
• Feed the requirements to Service Managers for operational performance reviews with all the stakeholders, in line with the defined governance requirements.
• Ensure escalation in the event of the support partners for managing the Major and BAU Incidents
• Ensure Vodafone's operational requirements are understood through effective stakeholder operational management and provide all relevant feedback to the Service Managers to manage the stakeholders.
• Manage stakeholder's expectations around improvements on process, service, deliverables and timescales of NOC & SOC Operations.
• Lead and motivate the team, setting clear objectives, priority, strategy and policy to maximise operational efficiency and develop operational management capabilities.
Who you are
• Candidates must be eligible for developed vetting (DV) clearance
• A proven ability to lead the creation and development of high performing teams
• Experience of creating and maintaining relationships with key partners, suppliers and customers.
• Experience in an operational and / or delivery management role.
• Experience in both fixed and mobile core networks including call centre technologies, enterprise fixed solutions, mobile data services, mobile prepay and online charging systems, voice services including VPN in both fixed and mobile.
• Experience in working in a high security area required.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#LI-Onsite
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.