Night Manager - YHA London Oxford Street

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Please Note: This role is only open to current employees of YHA England and Wales at this time.

YHA London Oxford Street Welcomes You to a Unique Place of Work!

YHA London Oxford Street are looking to recruit a Night Manager for 24 - 40 hours per week.

Our hostel offers an entirely distinctive workplace, far from the ordinary office setting. At YHA London Oxford Street, we believe in valuing our team members and ensuring they have access to great perks:

• Competitive hourly rate: We offer a pay of £13.64 (£12.44 per hour + £1.20 per hour London Living Allowance)
• Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
• Free YHA Membership: Receive a complimentary YHA Membership each year.
• Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.

There's a multitude of advantages to being part of the YHA team. To explore more about the benefits we offer, visit our YHA Jobs website today. Join us for a unique work experience and discover the YHA difference for yourself.

As a Night Manager you'll support the Hostel Manager with the day-to-day management of the hostel. You'll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Night Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Directing and supporting team members
• Resolving difficult situations and emergencies in a professional and efficient manner
• Ensuring the security of the hostel
• Ensuring regular hostel inspections are carried out
• Carrying out cleaning duties
• Preparing for breakfast service

What Skills and Experience do you need to be a Night Manager?

Our Night Managers are responsible for ensuring the quality of service is maintained throughout the night, delivering excellent service to all of our guests and giving them a great experience with YHA.

To provide this service we are looking for candidates who have:

• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
• APLH level 2 qualifications and NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Night Manager

Keywords: Duty Manager, Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader