Neighbourhood & Proactive Care Service Manager

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Job overview

We are looking for an ambitious and experienced leader to take forward one of the most exciting developments in health and care today - the creation of Neighbourhood Health Services in Haringey. As the Neighbourhood & Proactive Care Service Manager, you will:

• Drive the design and delivery of the three Neighbourhood Partnerships (on behalf of Whittington Health) in Haringey.
• Lead complex change across multiple organisations and professional groups, aligning health, social care, voluntary and community partners.
• Oversee the establishment of three neighbourhood (teams) over the next 18 months, embedding proactive and preventative care at the heart of local services.
• Champion the shift towards integrated, patient-centred, and population-focused working.

As the service manager for proactive and complex care known locally as Haringey Multi-Agency Care and Coordination Team (MACCT), this is first and foremost a borough-wide leadership role, requiring strategic vision, strong partnership skills, and proven experience in driving transformation at scale. As such this is not a remote working role.

This is a rare opportunity to lead at the cutting edge of NHS transformation. You will be at the heart of building Haringey's new neighbourhood model (on behalf of Whittington Health) shaping how services work together, how care is delivered, and how local people are supported.

Join us and make a real difference: stronger partnerships, healthier neighbourhoods, better outcomes.

Main duties of the job

Key Responsibilities

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

1. Proactive Care Leadership

Manage and develop proactive and complex Care (MACCT) services across the borough

Ensure service quality, redesign, performance management and governance.

Recruit, retain and support workforce development.

Financial control and manage the allocated budget
manage/negotiate the multi organisational components of the contracts with local partners.

2. Neighbourhood Model Development

Lead implementation of Integrated Neighbourhood Teams across three neighbourhoods.

Facilitate operating protocols and shared pathways across agencies.
Ensure local adaptation grounded in community needs and health inequalities.

3. Partnership & Pathway Integration

Coordinate with the GP federation, PCNs, social care, mental health, voluntary and public health partners.

Lead pathway development for frailty, LTCs, mental health and others.
Escalate system-level barriers and drive joint solutions.

4. Strategic Change & Service Transformation

Support Trust strategic direction, ensuring alignment with borough priorities.
Oversee demand and capacity modelling, workforce rota planning and transformation resourcing.

Provide operational leadership to ensure outcomes are met.

Working for our organisation

Join our Adult Community Services

At Whittington Health NHS Trust, we are proud to be recognised for delivering Outstanding adult community services by the CQC. This reflects our dedication to safe, compassionate and innovative care that makes a real difference to the people we serve.

You will be joining the Multi-Agency Care and Coordination Team (MACCT) - one of our flagship integrated care services. The MACCT team recently achieved the highest staff survey scores across all domains, highlighting our culture of collaboration, support and innovation.

As part of the Trust, you will be expected to uphold our iCare values - innovation, compassion, accountability, respect and excellence - in everything you do. We are committed to creating an inclusive workplace where diversity is celebrated and every colleague feels they belong, thrive and are supported to reach their full potential.

We also place a strong emphasis on staff development and career progression. As part of Whittington, you'll have access to high-quality training, leadership development opportunities, and the chance to progress your career across a diverse and ambitious organisation.

This is an exciting time to join us as we expand our Neighbourhood Model. You will play a key role in shaping the future of integrated health and care across Haringey, working alongside passionate colleagues and committed system partners.

Detailed job description and main responsibilities

Job Purpose

The Neighbourhood Lead will play a pivotal role in leading the transformation of care across one of Haringey's three localities within the Neighbourhood Collaborative model. Building on the foundations of the Multi-Agency Care and Coordination Team (MACCT), this role will drive the implementation of integrated, neighbourhood-based models of care, ensuring patients receive proactive, preventative, and person-centred support.

The post holder will:

• Lead change across multiple teams and partner organisations, embedding new ways of working to deliver on the vision of a neighbourhood health service.
• Provide strategic and operational leadership for the locality partnership, ensuring delivery of integrated care workstreams.
• Take responsibility for programme delivery, staff engagement, financial management, and continuous improvement.
• Champion Whittington Health's iCare values and commitment to equality, diversity, and inclusion, while promoting an outstanding staff and patient experience.

Key Responsibilities

Leadership & Strategy

• Lead the design, implementation, and evaluation of the neighbourhood model across health, social care, voluntary sector, and primary care partners.
• Provide visible leadership to MACCT, embedding proactive care and ensuring seamless integration with neighbourhood priorities.
• Act as the lead change agent for developing integrated models of care within the borough.
• Support the delivery of Whittington Health's strategic objectives, working collaboratively with system partners, including the Local Authority, ICB, and voluntary/community sector.

Operational Management

• Oversee the day-to-day delivery and performance of the MACCT team in the locality, ensuring effective multidisciplinary working.
• Ensure referrals, assessments, and care planning processes operate to high clinical and operational standards.
• Monitor performance indicators (e.g., hospital admission avoidance, patient outcomes, waiting times) and implement service improvements.
• Coordinate weekly MDT meetings and locality partnership forums.

Financial & Resource Management

• Hold delegated budget responsibility for the locality's MACCT operations.
• Ensure efficient use of financial, workforce, and equipment resources.
• Track financial performance, deliver within budget, and identify opportunities for savings and reinvestment.
• Support business case development for future service transformation.

Change & Transformation

• Lead large-scale change management programmes across teams and agencies, ensuring staff engagement and sustainability of improvements.
• Develop and implement project and programme plans to meet the borough's 18-month timeline for establishing three neighbourhoods.
• Champion innovation and best practice, evaluating outcomes and scaling successful models.

People & Workforce

• Line manage and provide professional leadership to senior staff within MACCT.
• Support staff development, supervision, and appraisal processes.
• Promote a positive, inclusive, and diverse workforce culture.
• Encourage co-production with patients, families, and carers in service design.

Governance, Risk & Performance

• Ensure services comply with CQC requirements, national frameworks, and local policies.
• Maintain robust risk registers and ensure escalation of issues.
• Ensure safeguarding responsibilities are met and reported appropriately.
• Use data, audits, and feedback to drive continuous quality improvement.

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Person specification

Education/ Qaulifications

Essential criteria

• Degree-level qualification in health, social care or management.
• Registration with the NMC, Health Professions Council or relevant body.

Desirable criteria

• Postgraduate degree relevant to the area of practice / postgraduate management qualification.

Knowledge & Experience

Essential criteria

• Level service management in healthcare.
• Leadership in community/integrated services.
• Experience leading complex multi-agency change programmes.
• Strong financial and budgetary experience.
• Track record in stakeholder engagement.
• Evidence of service transformation.
• nderstanding of Clinical Governance.

Personal Qualities

Essential criteria

• Resilience and interpersonal skills.
• Promotes equality and diversity.
• Proactive, self-motivated, flexible and adaptable.
• Able to work alone and as part of a team
• ation to staff development, holistic patient management and promotion of AHP professions.

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.

• Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.

• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Your application form -

1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.

Our processes -

1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.

Other important information -

• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
• In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

We would welcome applications from individuals who are from underrepresented groups in the organisation

For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• Neighbourhood & Proactive Care Service Manager (PDF, 301.1KB)
• Whittington Probationary Policy (PDF, 298.0KB)
• Whittington Employment Promise (PDF, 22.4KB)