National Account Manager - Pureplay

Diageo has built a strong platform for growth - through investment in its own brands, and by acquisition to broaden the geographical footprint and category depth and range. The company's strong local business units are well positioned to win in increasingly competitive and fast-paced environments. Diageo's portfolio is well-diversified across price-tiers, enabling it to participate where consumer opportunity is greatest, and to capture shifts in consumer preference.

Diageo's culture is built and maintained by the five values that underpin its business and guide how Diageo works. At Diageo, employees are passionate about its customers and consumers and want to be the best. They give each other the freedom to succeed and value each other. Employees work hard so they can be proud of what they do and how they do it. While Diageo moves at pace, constantly evolving and improving, its values remain consistent. Diageo wants employees to live these values every day, everywhere so that Diageo can be proud of what they do and be the best that they can be.

More about Diageo is available at its web site: https://www.diageo.com/

ROLE DIMENSIONS

National Account Manager - Pureplay and Quick Commerce
There is an exciting new opportunity to come and join Diageo Pureplay and Quick Commerce Digital team as a National Account Manager (NAM).

As a NAM Pureplay, you will have the opportunity to develop your sales experience across Pureplay customers and manage Quick Commerce relationships while being a crucial part of the Amazon and Ocado team. This role is integral in managing day-to-day relationships with Ocado and quick commerce customers, and supporting on the Amazon account. This includes tracking sales performance, setting up new lines and promotions, inputting forecasts, and processing invoices.

You will bring keen attention to detail and a solutions-driven mindset. Working closely with the Head of Pureplay, you'll solve problems and seize opportunities for success with our customers.

TOP ACCOUNTABILITIES

Pureplay

• Work with the Head of Pureplay and wider team to drive profitable sales growth to outperform the market and competitors.

• Manage the Ocado P&L end to end and own full accountability of the customer performance and relationship.

• Own promotional activities, new line setup, pricing (both internal & external), and catalogue management (titles, images, details).

• Conduct account forecasting to manage deliverables both internally and externally.

• Own end to end cash management for Ocado.

• Maintain day-to-day relationship management with the Ocado external team to deliver agreed JBP terms and metrics.

• Monitor and report on Diageo's KPIs as well as customer KPIs; provide improvement recommendations.

• Manage conversations with customers/buyers ensuring key commercial plans are met.

• Undertake 'store' audits to identify incremental opportunities for growth; review competitor activity.

Quick Commerce

• Manage key customers within the Quick Commerce space.

• Engage in range & distribution conversations with quick commerce accounts to ensure maximum brand visibility.

• Collaborate with grocery MFSTs to drive the quick commerce agenda forward.

• Create and implement activation plans alongside the customer activation manager.

• Conduct competitor watch - understand what competitors are doing in this space and report back internally.

IDEAL EXPERIENCES / QUALIFICATIONS / CAPABILITIES

• Passion for eCommerce.

• Previous National Account or FMCG sales experience.

• Ability to interact with and influence stakeholders at multiple levels.

• Excellent relationship-building and communication skills - the ability to flexibly adapt style as needed.

• Problem solver & solution-based team player who can deal with ambiguity & adapt quickly.

• High resilience & positive attitude - able to build powerful relationships and work collaboratively within a cross-functional team.

• Strong time management & prioritisation skills.

• High attention to detail.

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our team to thrive and to realize our ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.

Flexibility is key to success in our business, and many of our staff work flexibly in many ways, including part-time, compressed hours, flexible location.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions.

Don't let anything stop you from applying!]]>